If something goes wrong
If it is rejected
If a card is refused or cancelled, you can appeal to the District Grievance Redressal Officer (DGRO) within 30 days of getting the order. The DGRO is to decide, as far as practicable, within 30 working days. If you disagree with that decision, you can file a revision petition with the Andhra Pradesh State Food Commission within 30 days of receiving it. You can also go to the Commission if your complaint to the DGRO is not resolved after 30 days.
District Grievance Redressal Officer (DGRO), District Collectorate
Not confirmed: By the 2020 amendment the DGRO is the Joint Collector (Aasara and Welfare). The post's name may have changed since; ask at the Collectorate.
If it is late
If your application is delayed, you can complain free of charge to the Tahsildar or the Circle Assistant Supply Officer: in person, in writing, or by calling the Civil Supplies toll-free number 1967 (or 1800 425 0082). By the rules a complaint is to be settled within 15 days and you are told within 7 days after that; if it is not, it goes up to the next level. You can also file a grievance on PGRS: at the secretariat, at the Collectorate on Mondays, on pgrs.ap.gov.in, or by calling 1100.
Civil Supplies consumer helpline (toll-free)
📞 1967Not confirmed: We found no official time limit for a new card or a change; ask at the secretariat.
If you are asked for more money
There is no fee for a food security complaint. If anyone asks for a bribe, call the ACB toll-free on 1064, or email complaints-acb@ap.gov.in. Do not pay agents who offer to speed things up.
Anti-Corruption Bureau (ACB)
📞 1064Not confirmed: We could not confirm any fee for these services at the secretariat; ask before you pay and take a receipt.
Also
If the shop does not give you your ration though you have a card, weighs short or charges more, complain to the Tahsildar, Assistant Supply Officer, RDO or the DGRO, or call 1967. A card must not be cancelled because you did not draw the ration. If you do not get your foodgrains, you have a right to a food security allowance, and the DGRO can order the ration to be given within 7 days.
Civil Supplies consumer helpline (toll-free)
📞 1967