If something goes wrong
If it is rejected
When an application is rejected the officials record the reason; ask at the secretariat. If no reason is given, ask the Tahsildar (MRO) office. If you think it was wrongly rejected, complain through PGRS: at the secretariat on any day, at the Collectorate on Mondays, on pgrs.ap.gov.in or in the PGRS app. If you are not satisfied with the answer you can reopen the complaint twice: first it goes to a district officer, then to the head of the department.
PGRS (Public Grievance Redressal System)
Not confirmed: We found no official source naming an appeal authority for a rejected income certificate; ask at the Tahsildar office.
If it is late
If the certificate has not come after the time limit, complain through PGRS (the secretariat, the Collectorate on Mondays, pgrs.ap.gov.in or the app). You get a grievance number by SMS and can follow the status with it. The District Swarna Gramam & Swarna Wardu Officer is responsible for secretariat services being delivered on time.
PGRS (Public Grievance Redressal System)
Not confirmed: The current time limit for this service is not confirmed officially (see the "apply" step above).
If you are asked for more money
The current charge at the secretariat is not confirmed officially; ask what it is before you pay. If anyone asks for a bribe, call the Anti-Corruption Bureau (ACB) on its toll-free number 1064, or email complaints-acb@ap.gov.in. Do not pay agents who offer to speed things up.
Anti-Corruption Bureau (ACB), toll-free 1064
📞 1064Also
If a state department asks for an income certificate for a scheme for the poor although you have a white ration card, asks for a new one when a scholarship or scheme is renewed, or a bank asks for one for a crop or land loan, that goes against G.O.Ms.No.186 (2015) and G.O.Ms.No.229 (2017). Show them the order; if that does not settle it, complain through PGRS.
PGRS (Public Grievance Redressal System)