If something goes wrong
If it is rejected
If the link fails because the name, date of birth or mobile number differ, correct either PAN or Aadhaar so that both match. If it still fails, you can have it linked with biometric Aadhaar authentication at a Protean or UTIITSL PAN centre: take your PAN, Aadhaar and the copy of the challan for the ₹1,000 fee. The centre charges separately for the biometric service.
UTIITSL PAN centres (biometric linking)
psaonline.utiitsl.com ↗Not confirmed: We found no official amount for the biometric service charge; ask at the centre.
Also
If it says your PAN is linked with another Aadhaar, or your Aadhaar with another PAN, you must ask your Jurisdictional Assessing Officer to delink it. Find the officer's details with "Know Your AO" on the portal.
Know Your AO (e-Filing portal)
eportal.incometax.gov.in ↗If it is late
If the status is "in progress" and the request is pending with UIDAI, check again later. If it is still not linked after 30 days, call the e-Filing helpdesk.
Income Tax e-Filing helpdesk (toll-free 1800 103 0025 or 1800 419 0025; Monday to Friday, 8 am to 8 pm)
📞 18001030025Also
If the portal says "Payment details not found" although you have paid, wait 4-5 working days. If it still does not show, call the helpdesk, or e-mail epay.helpdesk@incometax.gov.in for e-Pay Tax problems.
Income Tax e-Filing helpdesk (toll-free 1800 103 0025 or 1800 419 0025; Monday to Friday, 8 am to 8 pm)
📞 18001030025Also
If your PAN is "inoperative": no tax refund due to you is paid, no interest is paid on the refund for that period, and TDS and TCS are taken at a higher rate. This lasts until the PAN works again. It does not apply to exempt people. To make it work again, pay the ₹1,000 fee and link it with Aadhaar (the steps above).
Income Tax e-Filing helpdesk (toll-free 1800 103 0025 or 1800 419 0025; Monday to Friday, 8 am to 8 pm)
📞 18001030025If you are asked for more money
You can link it yourself on the portal, even without logging in. The fee is paid by challan straight to the Income Tax Department through e-Pay Tax, and the portal fills in the amount. If anyone asks for more to link it for you, do not pay.
Income Tax e-Filing helpdesk (toll-free 1800 103 0025 or 1800 419 0025; Monday to Friday, 8 am to 8 pm)
📞 18001030025