తెలుగు

Everyday tasks

Complaint to TG RERA against a builder
Your complaint against a builder who breaks the RERA Act or the agreement is filed before TG RERA (Form M) or its Adjudicating Officer (Form N) and heard.
For whom: People who bought a flat, plot or building in a real estate project in Telangana (allottees), and their registered associations.
Published on 30-10-2026. Not every fact has been checked against its official source yet: confirm at the office.
Answer a few questions to see which steps apply to you. The whole guide is below.

Documents you need

•
Address proof (for your profile)
copy
For example an electricity bill
•
Proof of identity
copy
For example the Aadhaar card, PAN card or driving licence
•
A passport-size photo (to upload)
copy
📷 What the photo must look like
Not confirmed: The portal manual says only "Passport Size Photo"; it gives no size, file size or format. Check the upload screen, or ask the TG RERA office.
•
Proof that you are the buyer (allottee)
copy
For example: the allotment letter, the agreement for sale, payment receipts
Not confirmed: The portal asks for "Proof of Allottee / Purchaser" documents but does not list them; the ones above are examples only.
•
The association's certificate of registration (under the Registration Act, 1908)
copy
•
Papers that support the complaint
copy
Project documents and other evidence such as letters, notices and photographs; each is uploaded with a name
•
Vakalatnama
original
Attested, with the advocate's enrolment number, a ₹10 court fee stamp and a ₹100 Advocate Welfare Fund stamp
•
Authorisation in Form 5, with the representative's written consent
original
With the representative's address, enrolment or registration number, and email or mobile number
•
Printed copies of the complaint and its papers
copy
3 sets, plus one more for each respondent. In English (with an English translation if in another language), on one side of white A4 paper, double-spaced; with page numbers, an index and a memo of parties, stitched together like a book.
•
An empty file-size envelope for each respondent, with their full address on it
original

Steps

For everyone
1.
Register as a new user on the TG RERA complaints portal: name, category (individual, association…), email, address and mobile number. The mobile number is your user ID; logging in takes the password, a captcha and an OTP.
💻 TG RERA complaints portal
Open the official page ↗
complaints-rera.telangana.gov.in · opens in a new tab
2.
Under "Profile", fill in the address for notices and upload an address proof.
💻 TG RERA complaints portal
Open the official page ↗
complaints-rera.telangana.gov.in · opens in a new tab
📎 Address proof (for your profile)
3.
Note the project's TG RERA registration number: search for the project or the builder by name on the TG RERA website.
💻 TG RERA: search registered projects
Open the official page ↗
rerait.telangana.gov.in · opens in a new tab
Only if
Who is making the complaint? The buyer (allottee) of the flat, plot or building: one or more
4.
Under "New Complaint", in step 1 choose "Allottee / Purchaser", give your details and upload your proof of identity and photo. Add every buyer complaining with you. Upload the papers that prove you are the allottee too.
💻 TG RERA complaints portal
Open the official page ↗
complaints-rera.telangana.gov.in · opens in a new tab
📎 Proof of identity, A passport-size photo (to upload), Proof that you are the buyer (allottee)
Only if
Who is making the complaint? A registered association of allottees
5.
Under "New Complaint", in step 1 choose "Association of Allottees": give the association's name and registration number and the authorised person's details, and upload the association's registration certificate and that person's proof of identity and photo.
💻 TG RERA complaints portal
Open the official page ↗
complaints-rera.telangana.gov.in · opens in a new tab
📎 The association's certificate of registration (under the Registration Act, 1908), Proof of identity, A passport-size photo (to upload)
Only if
Who will file the complaint? An advocate
6.
In step 1, answer "Yes" to an authorised person appearing for you and "Yes" to an advocate, and give the advocate's details. Once the complaint is filed, the advocate uploads the vakalatnama under "Vakalathnama".
💻 TG RERA complaints portal
Open the official page ↗
complaints-rera.telangana.gov.in · opens in a new tab
📎 Vakalatnama
Only if
Who will file the complaint? Another authorised representative, not an advocate (for example a chartered accountant)
7.
In step 1, answer "Yes" to an authorised person appearing for you, and give that person's details and upload their proof of identity, photo and the Form 5 authorisation.
💻 TG RERA complaints portal
Open the official page ↗
complaints-rera.telangana.gov.in · opens in a new tab
📎 Authorisation in Form 5, with the representative's written consent
For everyone
8.
In step 2, say whether the project is registered with TG RERA; with the registration number, the project's details fill in by themselves. Add the builder (promoter) and any other respondents with their addresses, and upload the project documents.
💻 TG RERA complaints portal
Open the official page ↗
complaints-rera.telangana.gov.in · opens in a new tab
📎 Papers that support the complaint
Not confirmed: TG RERA's guidelines speak of complaints about registered projects; the portal also takes the details of an unregistered one. If your project is not registered, ask the TG RERA office whether it will take up the complaint.
Only if
What do you want from the complaint? An order making the builder follow the Act and the agreement (finish the work, hand over, give documents, stop a violation, and so on)
9.
In step 3, choose "Form M" (complaint to the Authority). Pick the nature of the complaint (for example delay in completion, delay in possession, promised amenities not provided), and write the subject, the facts and the relief you seek, each in up to 2,500 characters. Say whether you have complained before any other forum, and upload the supporting papers.
💻 TG RERA complaints portal
Open the official page ↗
complaints-rera.telangana.gov.in · opens in a new tab
📎 Papers that support the complaint
Only if
What do you want from the complaint? Interest or compensation (for delay, defects not put right, a false advertisement, a refund)
10.
Decide what to claim. For delay: if you withdraw from the project, the refund of all you paid with interest and compensation; if you stay, interest for every month until possession. Compensation for a defect, reported within five years of possession, that is not put right within 30 days; for loss from a false advertisement; for loss from a defect in the land's title. The interest rate is SBI's highest MCLR + 2%.
✋ You do this yourself
11.
In step 3, choose "Form N" (complaint to the Adjudicating Officer): this is for interest and compensation under sections 12, 14, 18 and 19 of the Act. Write the subject, the facts and what you claim, each in up to 2,500 characters; say whether you have complained before any other forum, and upload the supporting papers.
💻 TG RERA complaints portal
Open the official page ↗
complaints-rera.telangana.gov.in · opens in a new tab
📎 Papers that support the complaint
Not confirmed: Rule 35 sends claims for interest and compensation to the Adjudicating Officer. TG RERA's pages do not say plainly whether a refund of the money paid is asked for in Form M or Form N; ask the TG RERA office before you file.
For everyone
12.
Check every detail in the preview: once the fee is paid, the complaint cannot be changed. Then pay online by net banking, debit or credit card.
💻 TG RERA complaints portal
Open the official page ↗
complaints-rera.telangana.gov.in · opens in a new tab
💰 Fee: ₹1,600 · Complaint fee ₹1,000 and ₹600 for postage. Before you pay, the portal also shows a convenience charge and GST.
Not confirmed: The regulations set a ₹1,000 fee and ₹600 for postage; the manual does not say whether the ₹600 is collected in the same online payment. Check the payment summary.
13.
Within 7 days of filing online, hand in at the TG RERA office, or send by registered post, printed copies of the complaint and all papers (3 + the number of respondents), with an addressed empty envelope for each respondent. The office is open Monday to Saturday, 10:30 AM to 5:00 PM.
🏛️ TG RERA office, DTCP Building, Ground Floor, 640, A.C. Guards, Masab Tank, Hyderabad
📎 Printed copies of the complaint and its papers, An empty file-size envelope for each respondent, with their full address on it
⏱️ within 7 days · 7 days from filing online.
14.
Follow the status, case number and hearing dates on the portal dashboard. If a "Shortfall" (missing papers) shows, click it and upload those papers.
💻 TG RERA complaints portal
Open the official page ↗
complaints-rera.telangana.gov.in · opens in a new tab
15.
Attend every hearing. The hearing details show whether there is a meeting link and whether an online hearing was requested. If you do not appear, the inquiry can go on without you. The builder replies to the notice; papers or evidence may be called for.
🏛️ TG RERA office, DTCP Building, Ground Floor, 640, A.C. Guards, Masab Tank, Hyderabad
⏱️ within 60 days · The Act asks the Authority and the Adjudicating Officer to decide within 60 days of receiving the complaint, or to record in writing why they could not.

Fees and time limits

Step 12
💰 ₹1,600 · Complaint fee ₹1,000 and ₹600 for postage. Before you pay, the portal also shows a convenience charge and GST.
Step 13
⏱️ within 7 days · 7 days from filing online.
Step 15
⏱️ within 60 days · The Act asks the Authority and the Adjudicating Officer to decide within 60 days of receiving the complaint, or to record in writing why they could not.

If something goes wrong

If it is rejected
If the complaint is dismissed, or you do not accept the order, you can appeal to the Telangana Real Estate Appellate Tribunal within 60 days of receiving a copy of the order (later only if the Tribunal accepts a sufficient cause). Use Form L, in three copies, with a true copy of the order, the papers you rely on and an index. The fee is ₹5,000: a demand draft or banker's cheque in the Tribunal's favour, or online. File it at the Registry counter, by registered post, or online where that is available. Against the Tribunal's order, an appeal lies to the High Court within 60 days.
Telangana Real Estate Appellate Tribunal, Krishna Hostel, First Floor, Dr. MCR HRD Institute Campus, Road No. 25, Jubilee Hills, Hyderabad 500033
If it is rejected
A complaint that does not follow the Act, the rules and the regulations is returned at filing as "inadequate" and is not heard. Put it right and file again; if in doubt, ask the TG RERA office.
TG RERA office (phone 040-29394973, 040-29394974; WhatsApp 9000006301; email rera-maud@telangana.gov.in)
Open the official page ↗
rera.telangana.gov.in · opens in a new tab
📞 04029394973
If it is late
If the complaint is not decided within 60 days, the Act requires the reasons to be recorded in writing. Check the status on the portal dashboard, or phone, WhatsApp or email the TG RERA office.
TG RERA office (phone 040-29394973, 040-29394974; WhatsApp 9000006301; email rera-maud@telangana.gov.in)
Open the official page ↗
rera.telangana.gov.in · opens in a new tab
📞 04029394973
Also
If the builder does not obey the order, tell the Authority or the Adjudicating Officer that made it. Interest, penalty and compensation are recovered as arrears of land revenue, and the order is enforced like a civil court decree; if needed it is sent to the principal civil court.
TG RERA office (phone 040-29394973, 040-29394974; WhatsApp 9000006301; email rera-maud@telangana.gov.in)
Open the official page ↗
rera.telangana.gov.in · opens in a new tab
📞 04029394973
Also
If money is deducted but the payment fails, wait 15 minutes and do not pay again before that. If it still shows unsuccessful after 15 minutes, you can pay again; the amount deducted is refunded to your account within 7 working days.
TG RERA office (phone 040-29394973, 040-29394974; WhatsApp 9000006301; email rera-maud@telangana.gov.in)
Open the official page ↗
rera.telangana.gov.in · opens in a new tab
📞 04029394973

Related guides

→ Consumer complaint→ Registering a property sale: house, flat or plot→ Buying a flat from a builder→ Registering a flat owners' association
Updated on 30-10-2026
Sahayam is not a government service. We take no applications, documents or money.
About Sahayam
🏠 Home🔍 Search⚙️ Settings