Your complaint about faulty goods or a poor service is registered with the National Consumer Helpline and, if needed, filed before the District Consumer Commission.
For whom: People in Telangana who bought goods or a service (online too) and got a defect, an unfair practice or a poor service.
Published on 30-10-2026. Not every fact has been checked against its official source yet: confirm at the office.
Only if
What did you buy the goods or service for? For my own or my family's use / To earn my own living by self-employment
1.
First write to the seller or the company: what you bought, when, what went wrong, and what you want (the defect fixed, a replacement, or your money back). Keep a copy of your letter and every reply.
✋ You do this yourself
Not confirmed: The official papers we read have no rule that you must write to the seller first. The remedies above are among the orders the commission can make under section 39 of the Act.
2.
If it is not solved, register a complaint with the National Consumer Helpline: call 1915 or 1800-11-4000, send a WhatsApp or SMS to 8800001915, or register on consumerhelpline.gov.in, the NCH app or the UMANG app. Note the grievance number.
What did you buy the goods or service for? For my own or my family's use / To earn my own living by self-employment · How much did you pay for the goods or service? (The price paid, not the compensation you will ask for.) Up to ₹5 lakh / Above ₹5 lakh, up to ₹10 lakh / Above ₹10 lakh, up to ₹20 lakh / Above ₹20 lakh, up to ₹50 lakh
4.
If the helpline does not satisfy you, you can file a case before the District Consumer Commission. Choose one of these districts: where the seller lives or has its business or a branch, where the problem arose, or where you live or work.
✋ You do this yourself
5.
Write the complaint and sign the affidavit that goes with it before a notary. e-Jagriti requires a notarised affidavit.
🏛️ A notary
📎 The complaint, with a notarised affidavit
Only if
What did you buy the goods or service for? For my own or my family's use / To earn my own living by self-employment · How much did you pay for the goods or service? (The price paid, not the compensation you will ask for.) Up to ₹5 lakh / Above ₹5 lakh, up to ₹10 lakh / Above ₹10 lakh, up to ₹20 lakh / Above ₹20 lakh, up to ₹50 lakh · How long ago did the problem arise (or the seller refuse)? More than 2 years ago
6.
More than 2 years have passed, so also attach an application for condonation of delay, giving the reasons you could not file in time. The commission accepts it only for sufficient cause, and records its reasons if it does.
✋ You do this yourself
📎 Application for condonation of delay
Only if
What did you buy the goods or service for? For my own or my family's use / To earn my own living by self-employment · How much did you pay for the goods or service? (The price paid, not the compensation you will ask for.) Up to ₹5 lakh / Above ₹5 lakh, up to ₹10 lakh / Above ₹10 lakh, up to ₹20 lakh / Above ₹20 lakh, up to ₹50 lakh
7.
Register on e-Jagriti with your mobile number and an OTP.
Under "File New Case", choose "Consumer Complaint". Fill in the amount paid, the amount you claim, the date the problem arose, the state (Telangana) and the district; give your details and the opposite party's (the seller's). Upload the papers, select the commission, check the preview and press "Final Submit". Keep the reference number it gives.
📎 The complaint, with a notarised affidavit, The filing papers e-Jagriti asks for, Papers that prove your case, Vakalatnama (if an advocate files for you)
⏱️ within 730 days · Within 2 years of the date the problem arose (section 69); if later, with the application above.
9.
The commission's registry checks your papers. If something is wrong, it sends the case back ("reverted"); correct it and submit again.
🏛️ District Consumer Commission
Only if
What did you buy the goods or service for? For my own or my family's use / To earn my own living by self-employment · How much did you pay for the goods or service? (The price paid, not the compensation you will ask for.) Up to ₹5 lakh
10.
Pay the fee: online on e-Jagriti, or by a crossed demand draft or Indian Postal Order in favour of the President of the District Commission.
💰 Fee: Free · There is no fee when the price paid is up to ₹5 lakh.
Only if
What did you buy the goods or service for? For my own or my family's use / To earn my own living by self-employment · How much did you pay for the goods or service? (The price paid, not the compensation you will ask for.) Above ₹5 lakh, up to ₹10 lakh
11.
Pay the fee: online on e-Jagriti, or by a crossed demand draft or Indian Postal Order in favour of the President of the District Commission.
💰 Fee: ₹200 · For a price paid above ₹5 lakh and up to ₹10 lakh.
Only if
What did you buy the goods or service for? For my own or my family's use / To earn my own living by self-employment · How much did you pay for the goods or service? (The price paid, not the compensation you will ask for.) Above ₹10 lakh, up to ₹20 lakh
12.
Pay the fee: online on e-Jagriti, or by a crossed demand draft or Indian Postal Order in favour of the President of the District Commission.
💰 Fee: ₹400 · For a price paid above ₹10 lakh and up to ₹20 lakh.
Only if
What did you buy the goods or service for? For my own or my family's use / To earn my own living by self-employment · How much did you pay for the goods or service? (The price paid, not the compensation you will ask for.) Above ₹20 lakh, up to ₹50 lakh
13.
Pay the fee: online on e-Jagriti, or by a crossed demand draft or Indian Postal Order in favour of the President of the District Commission.
💰 Fee: ₹1,000 · For a price paid above ₹20 lakh and up to ₹50 lakh.
Only if
What did you buy the goods or service for? For my own or my family's use / To earn my own living by self-employment · How much did you pay for the goods or service? (The price paid, not the compensation you will ask for.) Up to ₹5 lakh / Above ₹5 lakh, up to ₹10 lakh / Above ₹10 lakh, up to ₹20 lakh / Above ₹20 lakh, up to ₹50 lakh
14.
The commission normally decides within 21 days of filing whether to admit the complaint. It cannot reject it without hearing you. If it does not decide in that time, the complaint is taken as admitted. The case number and hearing date come by SMS and email.
🏛️ District Consumer Commission
15.
The commission sends a copy of the complaint to the seller, who must reply within 30 days (15 more if the commission allows). You can file a rejoinder to their reply.
🏛️ District Consumer Commission
16.
If the commission sees a chance of settlement, it may ask both sides to say in writing within 5 days whether they agree to mediation.
🏛️ District Consumer Commission
17.
The case is heard on affidavits and documents; on good reason, the commission may hear the parties in person or by video conference. The Act asks it to try to decide within 3 months of the seller receiving notice (5 months if the goods must be tested in a laboratory).
🏛️ District Consumer Commission
18.
If the complaint is proved, the commission orders the seller, for example, to fix the defect, replace the goods, refund the price with interest, pay compensation, or pay costs. The order is published on e-Jagriti.
🏛️ District Consumer Commission
For everyone
19.
If you need free legal help, go to the District Legal Services Authority (DLSA) in your district court complex. Toll-free number: 15100.
🏛️ District Legal Services Authority (district court complex)
💰 Fee: Legal services are free for the weaker sections of society.
You cannot get this
Someone who buys to resell or for a business purpose is not a "consumer" under the Act (section 2(7)). Using it only to earn your own living by self-employment does count.
Instead, see:
To learn what route is open to you, ask the District Legal Services Authority (DLSA) for free legal help: toll-free 15100.
You cannot get this
If the price paid is above ₹50 lakh and up to ₹2 crore, the case goes to the State Consumer Commission, not the District Commission.
Instead, see:
File before the Telangana State Consumer Disputes Redressal Commission; e-Jagriti takes these cases too. Fee: ₹2,000 up to ₹1 crore, ₹2,500 for ₹1–2 crore.
You cannot get this
If the price paid is above ₹2 crore, the case goes to the National Consumer Disputes Redressal Commission (NCDRC, New Delhi).
Instead, see:
Cases before the National Commission are also filed on e-Jagriti. The fee is ₹3,000 to ₹7,500, by value.
Documents you need
Papers that prove your case
copy
For example: the bill or receipt, proof of payment, the warranty card, your letters and emails with the seller and their replies, the NCH grievance number
Not confirmed: e-Jagriti asks you to upload "Annexures" but does not list them; the ones above are examples only.
The complaint, with a notarised affidavit
original
The filing papers e-Jagriti asks for
copy
Index, Proforma for Filing CC, Synopsis with List of Dates and Events, Memo of Parties
Vakalatnama (if an advocate files for you)
original
Not confirmed: e-Jagriti lists it among the required papers. The Act (section 35) lets the consumer file the complaint; if you file yourself, ask the commission whether you need it.
Application for condonation of delay
original
If something goes wrong
If it is rejected
If you are aggrieved by the District Commission's order, you can appeal to the Telangana State Consumer Commission within 45 days of the order. If there is an error plain on the record, you can ask the same District Commission to review its order within 30 days.
Telangana State Consumer Disputes Redressal Commission (through e-Jagriti)
Not confirmed: The State Commission's website (scdrc.tg.nic.in) did not open for us; ask there or at the commission how to file the appeal.
If it is late
If the helpline does not solve it, you can file a case before the District Commission: the helpline is only a step before any case. If the case is slow, check its status on e-Jagriti and ask at the commission's registry.