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Everyday tasks

ESI: card, treatment and benefits
How to get your ESI card, where to get treatment, and how to claim money for sickness, maternity, an injury at work, job loss or a death.
For whom: Employees in Telangana in factories, shops and establishments covered by ESI who earn up to ₹21,000 a month (up to ₹25,000 for a person with disability), and their families.
Published on 30-10-2026. Not every fact has been checked against its official source yet: confirm at the office.
Answer a few questions to see which steps apply to you. The whole guide is below.

Documents you need

•
e-Pehchan card (or the ESI insurance number)
original
The e-Pehchan card; for treatment before it comes, the employer's Certificate of Employment (Form 86)
If you don't have it:
Download it from the IP portal, the UMANG app or DigiLocker; if it is lost, you can also ask your employer.
•
Aadhaar of yourself and your family members
original
If you don't have it:
→ Getting a new Aadhaar
•
Photos of you and your family members (to paste on the card)
original
📷 What the photo must look like
Not confirmed: ESIC's pages give no size or background for these photos; ask your employer or the Branch Office.
•
Bank account details
copy
•
The employer's abstention verification report
original
•
ABVKY claim form (AB-1)
original
If you don't have it:
ESIC Branch Offices give forms free.
•
Affidavit (for ABVKY)
original
Not confirmed: We found no official specimen of what the affidavit must say; ask the Branch Office.
•
Photocopy of your Aadhaar card
copy
If you don't have it:
→ Getting a new Aadhaar
•
Proof of why the job ended: certificate of closure, retrenchment, or permanent invalidity of 40% or more; the employer's certificate; a life certificate
original
Not confirmed: We did not find the formats of these certificates; ask the Branch Office.
•
Funeral expenses claim form (Form 22)
original
If you don't have it:
ESIC Branch Offices give forms free.
•
Death certificate
original
If you don't have it:
→ After a death in the family
•
Identity proof of the person claiming
copy

Steps

Only if
Do you have an ESI insurance number (IP number)? No, or I do not know
1.
Ask your employer to register you with ESIC. Every covered employee must be registered on the day they join and given the e-Pehchan card. You are covered if you work in a factory or establishment covered by ESI and earn up to ₹21,000 a month (up to ₹25,000 for a person with disability).
🏛️ Your employer
2.
Until the card comes, ask your employer for a Certificate of Employment (Form 86) to get treatment. It is valid for 3 months and can be renewed for up to 3 more.
🏛️ Your employer
Only if
What do you need from ESI? My ESI number and e-Pehchan card · Do you have an ESI insurance number (IP number)? Yes
3.
Download your e-Pehchan card from the IP portal or the UMANG app; it is also in DigiLocker. In the ESIC Health Connect app, log in with your IP number and an OTP, open "IP Details", choose your employer code and download it.
💻 Online
Open the official page ↗
portal.esic.gov.in · opens in a new tab
4.
Paste the photos of yourself and your family on the downloaded card, and have it countersigned by your employer or the ESIC Branch Manager. Always keep one copy certified by your employer with you.
🏛️ Your employer, or the ESIC Branch Office
📎 e-Pehchan card (or the ESI insurance number), Photos of you and your family members (to paste on the card)
5.
Check your family members' details. Link (seed) Aadhaar for yourself and each family member: on the IP portal or in the ESIC Health Connect app, with an OTP sent to the mobile number registered with Aadhaar, or by face authentication; your employer or the Branch Office can also do it. After a marriage, birth or death, ask for the family details to be changed.
💻 Online
Open the official page ↗
portal.esic.gov.in · opens in a new tab
📎 Aadhaar of yourself and your family members
Only if
What do you need from ESI? Treatment for me or my family
6.
Go to your ESI dispensary with your e-Pehchan card. From your first day in insured work, you and your family get full medical care with no upper limit on its cost, and medicines are free. You can see a doctor and get medicines at any ESI dispensary or hospital in India. You can change your dispensary on the IP portal.
🏛️ Your ESI dispensary (the list of Telangana dispensaries is on esic.gov.in; they are run by the State's ESI scheme)
Open the official page ↗
esic.gov.in · opens in a new tab
📎 e-Pehchan card (or the ESI insurance number)
Only if
What do you need from ESI? Treatment for me or my family · Do you have an ESI insurance number (IP number)? Yes
7.
If you like, book an appointment at the dispensary or an ESI hospital in the ESIC Health Connect app, and check in from the app on the day. Otherwise, take an OPD number at the registration counter.
✋ You do this yourself
Only if
What do you need from ESI? Treatment for me or my family
8.
For a specialist or a hospital stay, the dispensary refers you to an ESI hospital; except in an emergency, go through the referral.
🏛️ An ESI hospital. In Telangana: ESIC Hospital, Sanathnagar (run by ESIC); ESIS Hospitals at Nacharam, RC Puram, Sirpur Kagaznagar and Warangal (run by the State)
📎 e-Pehchan card (or the ESI insurance number)
Only if
What do you need from ESI? Money for days I cannot work: sickness, maternity, or an injury at work · Do you have an ESI insurance number (IP number)? Yes
9.
Get a medical certificate from your ESI dispensary doctor for the days you cannot work. Sickness or maternity benefit is not paid for a day you worked and were paid.
🏛️ Your ESI dispensary
📎 e-Pehchan card (or the ESI insurance number)
Only if
Why can you not work? An accident or injury at work
10.
Ask your employer whether they have sent ESIC the accident report (Form 12). A claim for the injury needs that report, accepted by ESIC.
🏛️ Your employer
Only if
Why can you not work? Sickness
11.
Claim sickness benefit online on the IP portal, where you can also see its status. It is 70% of your wages, for up to 91 days in a year, if contributions were paid for 78 days in the matching contribution period. For 34 long-term diseases it can continue for up to two years at 80%. If in doubt, ask your Branch Manager.
💻 Online
Open the official page ↗
portal.esic.gov.in · opens in a new tab
📎 Bank account details
⏱️ within 7 days · 7 days, by ESIC's charter.
Only if
Why can you not work? Maternity (pregnancy, childbirth)
12.
Claim maternity benefit online on the IP portal; you need not go to the Branch Office. It is your full wage for 26 weeks (one more month if a doctor advises), if contributions were paid for 70 days in the two previous contribution periods. It needs the medical certificate, the employer's report and your bank details.
💻 Online
Open the official page ↗
portal.esic.gov.in · opens in a new tab
📎 The employer's abstention verification report, Bank account details
⏱️ within 14 days · 14 days, by ESIC's charter.
Only if
Why can you not work? An accident or injury at work
13.
Claim temporary disablement benefit on the IP portal: 90% of your wages for as long as you cannot work, from your first day in insured work, with no contribution condition. If the disablement is permanent, a Medical Board decides how much earning capacity you lost, and you are paid monthly accordingly; apply for the Medical Board examination as soon as the temporary benefit ends.
💻 Online
Open the official page ↗
portal.esic.gov.in · opens in a new tab
📎 Bank account details
⏱️ within 30 days · 30 days, by ESIC's charter.
Only if
What do you need from ESI? I lost my job · Do you have an ESI insurance number (IP number)? Yes
14.
Claim relief under the Atal Beemit Vyakti Kalyan Yojana (ABVKY): 50% of your wages for up to 90 days, once in your life. You need at least one year of insured work just before the job ended, and contributions for at least 78 days in the completed contribution period within the 12 months before. The relief becomes payable 30 days after the job ended. Claim online, and give the paper claim (AB-1), an affidavit, a photocopy of your Aadhaar and your bank details at the Branch Office, in person or by post. The scheme runs until 30 June 2027.
🏛️ Your ESIC Branch Office (in Telangana: Balanagar, Chikkadapally, Jeedimetla, Kompally, Kukatpally, Patancheru, Shivrampally, Tarnaka)
📎 ABVKY claim form (AB-1), Affidavit (for ABVKY), Photocopy of your Aadhaar card, Bank account details
⏱️ within 15 days · 15 days, by ESIC's charter.
Not confirmed: For the online claim, the ESIC page gives an old address (www.esic.in); ask the Branch Office where to claim online.
15.
If the job ended because the establishment closed, because of retrenchment, or because of a permanent invalidity of 40% or more from an injury not at work, and you were insured for two years or more: claim the unemployment allowance under the Rajiv Gandhi Shramik Kalyan Yojana. It is 50% of your wages for the first 12 months and 25% for the next 12, once in your life, with medical care for your family meanwhile.
🏛️ Your ESIC Branch Office (in Telangana: Balanagar, Chikkadapally, Jeedimetla, Kompally, Kukatpally, Patancheru, Shivrampally, Tarnaka)
📎 Proof of why the job ended: certificate of closure, retrenchment, or permanent invalidity of 40% or more; the employer's certificate; a life certificate, Bank account details
⏱️ within 30 days · 30 days, by ESIC's charter.
Only if
What do you need from ESI? An insured worker has died
16.
The eldest surviving family member (or whoever paid for the funeral, if the worker had no family or did not live with it) claims funeral expenses at the nearest ESIC Branch Office with Form 22: the amount actually spent, up to ₹20,000. It is paid whatever the cause of death.
🏛️ Your ESIC Branch Office (in Telangana: Balanagar, Chikkadapally, Jeedimetla, Kompally, Kukatpally, Patancheru, Shivrampally, Tarnaka)
📎 Funeral expenses claim form (Form 22), Death certificate, e-Pehchan card (or the ESI insurance number), Identity proof of the person claiming, Bank account details
⏱️ within 15 days · 15 days, by ESIC's charter.
17.
If the death was caused by an injury at work or an occupational disease, the dependants can claim dependants' benefit: together at most 90% of the worker's wages, every month. Claim at the Branch Office with the employer's accident report as accepted by ESIC, and each dependant's bank account number.
🏛️ Your ESIC Branch Office (in Telangana: Balanagar, Chikkadapally, Jeedimetla, Kompally, Kukatpally, Patancheru, Shivrampally, Tarnaka)
📎 Death certificate, e-Pehchan card (or the ESI insurance number), Bank account details
⏱️ within 90 days · 90 days, by ESIC's charter.

Fees and time limits

Step 11
⏱️ within 7 days · 7 days, by ESIC's charter.
Step 12
⏱️ within 14 days · 14 days, by ESIC's charter.
Step 13
⏱️ within 30 days · 30 days, by ESIC's charter.
Step 14
⏱️ within 15 days · 15 days, by ESIC's charter.
Step 15
⏱️ within 30 days · 30 days, by ESIC's charter.
Step 16
⏱️ within 15 days · 15 days, by ESIC's charter.
Step 17
⏱️ within 90 days · 90 days, by ESIC's charter.

If something goes wrong

If it is rejected
Ask the Branch Manager or the dispensary in charge why, and give any missing document. You can also go to the "Suvidha Samagam" held on the second Wednesday of each month at the Regional Office and the second Friday at Branch Offices. A dispute about a benefit is decided by the Employees' Insurance Court. For an online complaint, use CPGRAMS.
CPGRAMS (choose ESIC, then the Regional Office)
Open the official page ↗
pgportal.gov.in · opens in a new tab
📞 1800112526
If it is late
ESIC's charter sets these payment times: sickness benefit 7 days, maternity 14, funeral expenses and ABVKY 15, disablement and unemployment allowance 30, dependants' benefit 90 days. If it is late, complain on CPGRAMS: choose "Others/Not Listed/Not Known", then ESIC, then the Regional Office; or call 1800-11-2526 (24 hours).
CPGRAMS (choose ESIC, then the Regional Office)
Open the official page ↗
pgportal.gov.in · opens in a new tab
📞 1800112526
If you are asked for more money
ESIC forms are given free at Branch Offices; do not pay for them. Do not go to touts. If anyone asks for money, call 1800-11-2526 or complain on CPGRAMS.
ESIC toll-free help desk
Open the official page ↗
pgportal.gov.in · opens in a new tab
📞 1800112526
Also
If your employer has not registered you, has not given you the card, or cuts ESI from your pay but your contributions do not show (see "Contribution Details" in the ESIC Health Connect app): complain to ESIC's Regional Office for Telangana at Panchdeep Bhawan, Adarsh Nagar, Hyderabad (040-23232356, rd-telangana@esic.gov.in), or on CPGRAMS.
ESIC Regional Office, Telangana
📞 04023232356
Also
For a problem with treatment, ask the dispensary in charge, or call ESIC's medical helpline, 1800-11-3839.
ESIC medical helpline
📞 18001113839
Updated on 30-10-2026
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