If something goes wrong
If it is rejected
Ask the Branch Manager or the dispensary in charge why, and give any missing document. You can also go to the "Suvidha Samagam" held on the second Wednesday of each month at the Regional Office and the second Friday at Branch Offices. A dispute about a benefit is decided by the Employees' Insurance Court. For an online complaint, use CPGRAMS.
CPGRAMS (choose ESIC, then the Regional Office)
📞 1800112526If it is late
ESIC's charter sets these payment times: sickness benefit 7 days, maternity 14, funeral expenses and ABVKY 15, disablement and unemployment allowance 30, dependants' benefit 90 days. If it is late, complain on CPGRAMS: choose "Others/Not Listed/Not Known", then ESIC, then the Regional Office; or call 1800-11-2526 (24 hours).
CPGRAMS (choose ESIC, then the Regional Office)
📞 1800112526If you are asked for more money
ESIC forms are given free at Branch Offices; do not pay for them. Do not go to touts. If anyone asks for money, call 1800-11-2526 or complain on CPGRAMS.
ESIC toll-free help desk
📞 1800112526Also
If your employer has not registered you, has not given you the card, or cuts ESI from your pay but your contributions do not show (see "Contribution Details" in the ESIC Health Connect app): complain to ESIC's Regional Office for Telangana at Panchdeep Bhawan, Adarsh Nagar, Hyderabad (040-23232356, rd-telangana@esic.gov.in), or on CPGRAMS.
ESIC Regional Office, Telangana
📞 04023232356Also
For a problem with treatment, ask the dispensary in charge, or call ESIC's medical helpline, 1800-11-3839.
ESIC medical helpline
📞 18001113839