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Services

New PAN card
A PAN (Permanent Account Number) in hand: a free e-PAN from the portal with Aadhaar, or a card through Protean or UTIITSL on Form 93.
For whom: People in Andhra Pradesh getting a PAN for the first time, for themselves or for a child not yet 18. Not for those who have a PAN and lost the card; they get a reprint of the same PAN. Indian citizens living abroad (NRIs) apply on Form 93, and OCI cardholders and foreign citizens on Form 95: their steps are here too.
Published on 30-10-2026. Not every fact has been checked against its official source yet: confirm at the office.
Answer a few questions to see which steps apply to you. The whole guide is below.

Documents you need

•
Aadhaar number, plus the mobile registered with it for the OTP
original
If you don't have it:
If no mobile is linked, have one added at an Aadhaar enrolment centre or a village / ward secretariat with Aadhaar services.
→ Updating your Aadhaar
•
A date-of-birth document held in your DigiLocker
original
One of these five: matriculation certificate, matriculation marks sheet, birth certificate, driving licence, CGHS card
•
A date-of-birth document (through DigiLocker, or scanned)
copy
Fetched through DigiLocker: driving licence, birth certificate, matriculation certificate or marks sheet, marriage certificate, government domicile certificate. A voter ID, passport, CGHS or ECHS card does not come through DigiLocker and must be scanned and uploaded.
•
Aadhaar copy of the person applying for the PAN
copy
•
Date of birth proof
copy
A copy of any one. ID cards: voter ID, driving licence, Indian passport, a photo ID from a government or public sector undertaking, CGHS / ECHS photo card, transgender identity card. Papers: birth certificate, matriculation certificate or marks sheet, marriage certificate, government domicile certificate, pension payment order. If you have none, an original affidavit sworn before a Magistrate. Aadhaar is not accepted for date of birth. A child born on 1 October 2023 or later must give the birth certificate.
•
ID and address papers of the parent or guardian
copy
Any paper on the Form 93 list, as a copy: Aadhaar alone covers both identity and address; a passport, voter ID or driving licence also does.
•
Two recent colour photos of the person getting the PAN
original
📷 What the photo must look like
← 35 mm →
↕ 45 mm
• Size: 35 × 45 mm (width × height)
• Background: White
• In colour
• Two copies of a recent colour photo.
• Stick them on the form; no pins, staples or clips.
• The signature (or left thumb impression) on the left photo must run over its edge onto the paper.
• A signature or mark on the right photo can hide the face and stop the application.
• A thumb impression in place of a signature needs attesting, with seal and stamp, by a Magistrate, Notary Public or Gazetted Officer.
• The card's photo is only as clear as the photo you stick on.
• When uploading scans online, the signature is its own file: Protean's figures are 2 × 4.5 cm, 200 DPI, JPEG, 10 KB at most.
• File for an online form: up to 20 KB, JPG/JPEG
Not confirmed: The two agencies give different sizes: UTIITSL's Form 93 instructions say "4.5 cm x 3.5 cm" (taken here as height by width), Protean's FAQ "3.5 cm x 2.5 cm". Measure the photo box on the printed form, or phone the agency. The upload figures (colour, 200 DPI, JPEG, under 20 KB, 3.5 × 2.5 cm) come from Protean's DSC-mode page; no size in pixels is given anywhere. Whatever the upload screen states has the last word.
•
Copy of your Indian passport
copy
On the Form 93 list an Indian passport proves identity, address and date of birth. For a non-resident the passport number is compulsory on the form.
•
Proof of your address abroad
copy
A copy of a bank account statement from the country where you live, or of your NRE account statement in India, not more than three months old.
•
Copy of your Aadhaar (if you have one)
copy
Not confirmed: The Form 93 pages ask for the Aadhaar "except for exempt category", but do not say who is exempt. If you have no Aadhaar, ask Protean (020-27218080) before you apply.
•
Proof of identity
copy
A copy of any one: your passport; your OCI card; your PIO card; or a document with your national identity number or taxpayer identification number (TIN). That last one must be attested by Apostille (in Hague Convention countries), by the Indian embassy, high commission or consulate in your country, or by an authorised official of an overseas branch of a scheduled bank registered in India.
•
Proof of date of birth
copy
A copy of any one: passport; OCI card; PIO card; a birth certificate from an Indian registrar of births and deaths or an Indian consulate; or a foreign birth certificate or national identity document with the full date of birth, attested as for the proof of identity.
•
Proof of address
copy
A copy of any one: passport; OCI card; PIO card; a bank account statement from the country where you live; your NRE account statement in India; a certificate of residence in India or a residential permit from the State Police; the registration certificate of the Foreigners Registration Office (FRO/FRRO) showing your Indian address; or your visa together with an appointment letter or contract from an Indian company and your employer's original certificate of your Indian address. A national identity or TIN document attested as for the proof of identity also counts.
•
Two recent colour photos
original
📷 What the photo must look like
← 25 mm →
↕ 35 mm
• Size: 25 × 35 mm (width × height)
• In colour
• Paste them; do not staple or clip them.
• Sign, or put your left thumb impression, across the left photo: part on the photo, part on the paper.
• Keep the right photo free of any mark; if the face cannot be seen clearly, the application may not be processed.
• A thumb impression must be attested by a Magistrate, a Notary Public or a Gazetted Officer, under official seal and stamp.
Not confirmed: Protean's Form 95 page gives the size as "3.5 cm x 2.5 cm"; we read it as 3.5 high and 2.5 wide. It names no background colour. Measure the photo boxes on the printed acknowledgement.

Steps

Only if
In whose name is the PAN? Mine; I am over 18 but no mobile is linked to my Aadhaar
1.
The free e-PAN needs a mobile number linked to your Aadhaar. In Andhra Pradesh, the AP Seva services at village and ward secretariats include Aadhaar changes and adding a mobile to Aadhaar; any Aadhaar enrolment centre also does it. Once the number is linked, open this guide again and pick the first answer. To apply straight away instead, follow the agency steps below.
🏢 Village / ward secretariat with Aadhaar services, or an Aadhaar enrolment centre
Not confirmed: The list of secretariat services is from the Anakapalli district website; it does not say that every secretariat has the Aadhaar service. We also do not show what the service costs. Ask at your own secretariat.
Only if
In whose name is the PAN? Mine; I am over 18 and a mobile is linked to my Aadhaar · Do you want it as a card? No; the e-PAN (a PDF by e-mail) will do
2.
Open the e-Filing portal and, under Quick Links, click "Instant e-PAN" and then "Get New e-PAN". Tick the four eligibility declarations and the consent box. The portal sends you to DigiLocker: give your Aadhaar (or VID), the OTP and your DigiLocker PIN, choose the date-of-birth document and click "Allow". If you share more than one, only the one first in alphabetical order counts. Back on the portal, give the Aadhaar OTP and your father's name and click "Submit". Keep the acknowledgement number you are shown.
💻 Online
Open the official page ↗
incometax.gov.in · opens in a new tab
📎 Aadhaar number, plus the mobile registered with it for the OTP, A date-of-birth document held in your DigiLocker
💰 Fee: Free · No charge. Nothing to fill in, and no photo, signature or papers.
3.
Later, use the "Check Status / Download e-PAN" tile on the "Instant e-PAN" page: give your 12-digit Aadhaar and the OTP to see where your request stands. Once the PAN is allotted, "Download e-PAN" appears there. The PDF is digitally signed and is enough to prove your PAN.
💻 Online
Open the official page ↗
incometax.gov.in · opens in a new tab
📎 Aadhaar number, plus the mobile registered with it for the OTP
Only if
In whose name is the PAN? Mine; I am over 18 and a mobile is linked to my Aadhaar · Do you want it as a card? Yes; I also want a printed card by post
4.
The free e-PAN from the portal has no printed card. For a card, go to the site of one of the two PAN agencies: application type "New PAN - Form No. 93 (Indian Citizen)" on Protean (onlineservices.proteantech.in), or Form 93 on UTIITSL (pan.utiitsl.com). Pick Aadhaar e-KYC (paperless) as the mode and "Both physical PAN Card and e-PAN" as the card option. Write your name and date of birth letter for letter as in Aadhaar; the card prints the Aadhaar name. Pay the fee online at the end.
💻 Online
Open the official page ↗
onlineservices.proteantech.in · opens in a new tab
📎 Aadhaar number, plus the mobile registered with it for the OTP, A date-of-birth document (through DigiLocker, or scanned)
💰 Fee: ₹101 · Tax included, for a paperless application with the card sent to an address in India; the same on Protean and UTIITSL. Payment only by debit or credit card or net banking. UTIITSL takes ₹5.90 extra for the Aadhaar e-Sign.
5.
Right after paying, put the e-Sign on the application with the OTP sent to your Aadhaar mobile. That completes it; nothing has to be posted. Note down the acknowledgement number.
💻 Online
Open the official page ↗
onlineservices.proteantech.in · opens in a new tab
📎 Aadhaar number, plus the mobile registered with it for the OTP
6.
Wait three days, then check the status. Protean: the 15-digit acknowledgement number on its "Status track" page, or call 08069708080 (automated IVR), or WhatsApp 8096078080. UTIITSL: "Track PAN Card" on its home page. The card comes home by post and the e-PAN by e-mail.
💻 Online
Open the official page ↗
tin.tin.proteantech.in · opens in a new tab
Only if
In whose name is the PAN? My child, not yet 18
7.
A child applies on Form 93 too, in the child's own name: the child's name, date of birth and Aadhaar number. Part E of the form ("Representative Assessee") must carry the parent's or guardian's details: name, PAN (or Aadhaar number if there is no PAN), address, mobile and e-mail.
✋ You do this yourself
Not confirmed: No official page says whether a child can use the paperless Aadhaar e-KYC mode, which is why this guide uses the paper mode. Protean only writes that a DSC application for a child is signed with the parent's DSC. UTIITSL writes that the box on the last page can carry the signature of either the applicant or the Representative Assessee, but not whose signature goes across the photo. Phone the agency about both.
Only if
In whose name is the PAN? Mine; I am over 18 but no mobile is linked to my Aadhaar / My child, not yet 18 · Which PAN agency will you use? Protean (papers by post to Pune)
8.
On Protean's application page, take "New PAN - Form No. 93 (Indian Citizen)" and, as the way of submitting, the paper one (physical mode). The form is in English only, and it cannot go ahead without the Aadhaar number. Say whether you want a card or only the e-PAN, then pay online.
💻 Online
Open the official page ↗
onlineservices.proteantech.in · opens in a new tab
💰 Fee: Including taxes: card plus e-PAN ₹107; e-PAN alone ₹72 (an e-mail address is then a must).
Only if
In whose name is the PAN? Mine; I am over 18 but no mobile is linked to my Aadhaar / My child, not yet 18 · Which PAN agency will you use? UTIITSL (papers at its office or a PAN centre, including Vijayawada / Tirupati)
9.
On UTIITSL's site, open "Apply for New PAN Card (Form No. 93 and Form No. 94)" and pick "Physical Mode" on the first screen. Fill the form in English; the Aadhaar number has to be given. Choose there between card and e-PAN, and pay online.
💻 Online
Open the official page ↗
pan.utiitsl.com · opens in a new tab
💰 Fee: Including taxes: card plus e-PAN ₹107; e-PAN alone ₹72.
Only if
In whose name is the PAN? Mine; I am over 18 but no mobile is linked to my Aadhaar / My child, not yet 18
10.
Print the application (acknowledgement) page. Stick the photos in the two photo spaces. Sign twice: once across the left photo, half on the photo and half on the paper, and once in the signature box. Leave the right photo clean.
✋ You do this yourself
📎 Two recent colour photos of the person getting the PAN
Only if
In whose name is the PAN? Mine; I am over 18 but no mobile is linked to my Aadhaar / My child, not yet 18 · Which PAN agency will you use? Protean (papers by post to Pune)
11.
In an envelope put: the signed acknowledgement, the Aadhaar copy, the proof of date of birth and, for a child, the parent's proofs. Write "APPLICATION FOR PAN -- N-" on the envelope with the 15-digit acknowledgement number after it. Address: INCOME TAX PAN SERVICES UNIT (Managed by Protean eGov Technologies Limited), 4th Floor, Sapphire Chambers, Baner Road, Baner, Pune - 411045. Instead of posting, you can also give it at a centre Protean has designated.
🏛️ Income Tax PAN Services Unit (Protean), Pune
📎 Aadhaar copy of the person applying for the PAN, Date of birth proof, ID and address papers of the parent or guardian
⏱️ within 15 days · The envelope has to arrive at Protean within 15 days of the online application date.
Not confirmed: Protean's "PAN Online" FAQ still shows a Model Colony address (Mantri Sterling, Pune - 411016); the one here is the Baner address in the Form 93 guidelines. Before posting, match it with the address printed on your acknowledgement. Protean's file listing its centres would not open for us, so we name no centres in Andhra Pradesh.
Only if
In whose name is the PAN? Mine; I am over 18 but no mobile is linked to my Aadhaar / My child, not yet 18 · Which PAN agency will you use? UTIITSL (papers at its office or a PAN centre, including Vijayawada / Tirupati)
12.
Take the signed application, with the Aadhaar copy and the proof of date of birth (and the parent's proofs for a child), to the nearest UTIITSL office or UTIITSL PAN centre. UTIITSL has two offices in the state: Vijayawada - D.No:40-15-9/13, Lakshmi Villa, Brindavan Colony, Nandamuri Road, M G Road, Vijayawada - 520010 (0866 6617199); Tirupati - No:6-2-85A, Old MH Road, Tirupati - 517501 (0877 2288559). For a PAN centre in your district, choose ANDHRA PRADESH and your district or pin code on UTIITSL's "PAN Application Centers" page.
🏛️ UTIITSL office (Vijayawada / Tirupati) or a UTIITSL PAN centre
Open the official page ↗
psaonline.utiitsl.com · opens in a new tab
📎 Aadhaar copy of the person applying for the PAN, Date of birth proof, ID and address papers of the parent or guardian
Not confirmed: UTIITSL writes that in "Physical Mode" the form goes to the nearest UTIITSL office; it does not say by name that the Vijayawada and Tirupati branches take PAN applications at the counter, nor give a number of days. Phone the branch before going.
Only if
In whose name is the PAN? Mine; I am over 18 but no mobile is linked to my Aadhaar / My child, not yet 18
13.
Wait three days, then check the status. Through Protean: the 15-digit acknowledgement number on its "Status track" page, or the IVR 08069708080, or WhatsApp 8096078080. Through UTIITSL: "Track PAN Card" on its home page. The card is posted to the address on your application and the e-PAN is e-mailed.
💻 Online
Open the official page ↗
tin.tin.proteantech.in · opens in a new tab
Only if
Which of these are you? Indian citizen living abroad (NRI)
14.
On Protean's online PAN page, choose "New PAN - Form No. 93 (Indian Citizen)": Indian citizens living abroad also apply on Form 93. Choose the mode in which you send the papers by post (physical mode). Fill the form in English. Under residence status, choose non-resident; for a non-resident the Indian passport number is compulsory. Give a mobile number with its country code, and an e-mail. Choose a card sent to an address abroad, a card sent to an address in India, or the e-PAN only, and pay.
💻 Online
Open the official page ↗
onlineservices.proteantech.in · opens in a new tab
💰 Fee: In the mode where the papers are posted (taxes included): ₹1,017 for a card sent to an address abroad; ₹107 for a card sent to an address in India; ₹72 for the e-PAN only. If any of your addresses is abroad, pay by credit card, debit card, net banking, or a demand draft payable at Mumbai in favour of 'Protean – PAN'. Protean says payment from abroad works only for a select list of countries; people in other countries should contact Protean (020-27218080).
Not confirmed: For a child living abroad, Part E (Representative Assessee) must be filled in; Protean's instructions say that for a non-resident it must carry an address in India. Ask Protean about this and about applying without an Aadhaar. No official page we read says whether the free Instant e-PAN or the paperless Aadhaar e-KYC modes work for NRIs.
15.
After paying, print the acknowledgement. Paste two recent colour photos on it. Sign across the left photo (part on the photo, part on the paper) and in the signature box. Leave the right photo without any mark.
✋ You do this yourself
📎 Two recent colour photos of the person getting the PAN
16.
Put the signed acknowledgement, a copy of your Indian passport, the proof of your address abroad and, if you have one, a copy of your Aadhaar in an envelope and send it to: INCOME TAX PAN SERVICES UNIT (Managed by Protean eGov Technologies Limited), 4th Floor, Sapphire Chambers, Baner Road, Baner, Pune - 411045. Add the demand draft if you paid by one. On the envelope write "APPLICATION FOR PAN -- N-" followed by the 15-digit acknowledgement number.
🏛️ Income Tax PAN Services Unit (Protean), Pune
📎 Copy of your Indian passport, Proof of your address abroad, Copy of your Aadhaar (if you have one)
⏱️ within 15 days · They must reach Protean within 15 days of the online application.
Only if
Which of these are you? OCI cardholder / Foreign national
17.
On Protean's online PAN page, choose "New PAN - Form No. 95 (Foreign Citizen)": everyone who is not a citizen of India applies on Form 95, not Form 93. An OCI card is one of the proofs this form accepts. Applying through Aadhaar e-KYC is not open to foreign citizens. Fill the form in English: your country of citizenship and your taxpayer identification number (TIN) in the country where you live are compulsory; the passport number and an Aadhaar number are optional. A mobile number with its country code and an e-mail are compulsory. For the AO code, give an International Taxation code; if you do not know it, Protean allows the default DLC-C-35-1. Choose a card or the e-PAN only, and pay.
💻 Online
Open the official page ↗
onlineservices.proteantech.in · opens in a new tab
💰 Fee: In the mode where the papers are posted (taxes included): ₹1,017 for a card sent to an address abroad; ₹107 for a card sent to an address in India; ₹72 for the e-PAN only. If any of your addresses is abroad, pay by credit card, debit card, net banking, or a demand draft payable at Mumbai in favour of 'Protean – PAN'. Protean says payment from abroad works only for a select list of countries; people in other countries should contact Protean (020-27218080).
18.
After paying, print the acknowledgement. Paste two recent colour photos on it. Sign across the left photo (part on the photo, part on the paper) and in the signature box. Leave the right photo without any mark.
✋ You do this yourself
📎 Two recent colour photos
19.
Put the signed acknowledgement and copies of your proofs of identity, address and date of birth (and the demand draft, if you paid by one) in an envelope and send it to: INCOME TAX PAN SERVICES UNIT (Managed by Protean eGov Technologies Limited), 4th Floor, Sapphire Chambers, Baner Road, Baner, Pune - 411045. The name in the application must match the name on the proofs. On the envelope write "APPLICATION FOR PAN -- N-" followed by the 15-digit acknowledgement number. If you give an office address in India for letters, more papers from your employer are needed (see Protean's list).
🏛️ Income Tax PAN Services Unit (Protean), Pune
📎 Proof of identity, Proof of address, Proof of date of birth
⏱️ within 15 days · They must reach Protean within 15 days of the online application.
Only if
Which of these are you? Indian citizen living abroad (NRI) / OCI cardholder / Foreign national
20.
After three days, check the status on Protean's "Status track" page with the 15-digit acknowledgement number; there is also the IVR on 08069708080 and WhatsApp on 8096078080. The e-PAN comes by e-mail and the card to the address for letters you chose.
💻 Online
Open the official page ↗
tin.tin.proteantech.in · opens in a new tab

Fees and time limits

Step 2
💰 Free · No charge. Nothing to fill in, and no photo, signature or papers.
Step 4
💰 ₹101 · Tax included, for a paperless application with the card sent to an address in India; the same on Protean and UTIITSL. Payment only by debit or credit card or net banking. UTIITSL takes ₹5.90 extra for the Aadhaar e-Sign.
Step 8
💰 Including taxes: card plus e-PAN ₹107; e-PAN alone ₹72 (an e-mail address is then a must).
Step 9
💰 Including taxes: card plus e-PAN ₹107; e-PAN alone ₹72.
Step 11
⏱️ within 15 days · The envelope has to arrive at Protean within 15 days of the online application date.
Step 14
💰 In the mode where the papers are posted (taxes included): ₹1,017 for a card sent to an address abroad; ₹107 for a card sent to an address in India; ₹72 for the e-PAN only. If any of your addresses is abroad, pay by credit card, debit card, net banking, or a demand draft payable at Mumbai in favour of 'Protean – PAN'. Protean says payment from abroad works only for a select list of countries; people in other countries should contact Protean (020-27218080).
Step 16
⏱️ within 15 days · They must reach Protean within 15 days of the online application.
Step 17
💰 In the mode where the papers are posted (taxes included): ₹1,017 for a card sent to an address abroad; ₹107 for a card sent to an address in India; ₹72 for the e-PAN only. If any of your addresses is abroad, pay by credit card, debit card, net banking, or a demand draft payable at Mumbai in favour of 'Protean – PAN'. Protean says payment from abroad works only for a select list of countries; people in other countries should contact Protean (020-27218080).
Step 19
⏱️ within 15 days · They must reach Protean within 15 days of the online application.

If something goes wrong

Also
When the Instant e-PAN status shows "PAN allotment request has failed", apply instead through a PAN agency (Protean / UTIITSL); pick "I also want a printed card by post" in this guide to see how. If Aadhaar holds only your year of birth, or a wrong name, date of birth or gender, correct Aadhaar first (UIDAI: 1947). A message that your Aadhaar is already tied to a PAN means a PAN exists in your name; if it is the wrong one, ask your Jurisdictional Assessing Officer (JAO) to undo the link.
Income Tax Department e-Filing helpdesk: 1800 103 0025 / 1800 419 0025 (free; Monday-Friday, 08:00-20:00)
📞 18001030025
If it is rejected
An application with wrong details or missing proofs is dropped as invalid; a new one with corrected details and the needed proofs has to be made. A sent application cannot be edited; once the PAN exists, a correction can be asked for. For a UTIITSL e-KYC application refused because the Aadhaar details do not match, UTIITSL says the money comes back the same day.
Protean call centre: 020-27218080 (every day, 07:00-23:00)
📞 02027218080
If it is late
If the status sits still for a long time, contact the agency that took your application, with the acknowledgement number. Protean: 020-27218080, every day 07:00-23:00. UTIITSL: 033-40802999, every day 09:00-20:00, utiitsl.gsd@utiitsl.com; or its Vijayawada (0866 6617199) and Tirupati (0877 2288559) branches.
Protean call centre
📞 02027218080
Not confirmed: We saw no official number of days within which a PAN must be given.
If you are asked for more money
The portal's e-PAN costs nothing at all. The agency fees are set by the Income Tax Department: ₹66 to ₹107 as in the steps above, or ₹1,011 to ₹1,017 when the card is posted to an address abroad. Only Protean and UTIITSL are allowed by the Department to take PAN applications. Do not pay anyone more than this; report it to the agency's customer care.
UTIITSL customer care: 033-40802999
📞 03340802999
Also
Once you have a PAN (even with the card lost), never ask for a second: holding two PANs breaks the law and a penalty of up to ₹10,000 can be imposed. A lost or spoilt card is replaced by a reprint of the same PAN; wrong details are fixed with a correction request.
Protean: PAN correction / reprint
Open the official page ↗
onlineservices.proteantech.in · opens in a new tab

Related guides

→ Link PAN with Aadhaar→ Updating your Aadhaar→ Getting a new Aadhaar
Updated on 30-10-2026
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