If something goes wrong
If it is rejected
If the link will not go through because the name, date of birth or phone number do not match, change either the PAN or Aadhaar until the two agree. If it still fails, Protean and UTIITSL PAN centres can do the link with biometric Aadhaar authentication. Bring the PAN, Aadhaar and a copy of the challan for the ₹1,000 fee; the centre charges extra for the biometric service. UTIITSL's branches in the state: Vijayawada (0866 6617199) and Tirupati (0877 2288559). UTIITSL's list of PAN centres with biometric devices has centres in most Andhra Pradesh districts.
UTIITSL Vijayawada branch (biometric linking)
📞 08666617199Not confirmed: No official page gives the biometric service charge. UTIITSL says biometric linking is at its "Branch Offices" without naming Vijayawada or Tirupati. Its centre list also shows some old district names and some Telangana towns under Andhra Pradesh. Phone before going to ask whether the service is there and what it costs.
Also
If the portal says another Aadhaar is joined to your PAN, or another PAN to your Aadhaar, apply to your Jurisdictional Assessing Officer to remove the wrong link. The portal's "Know Your AO" tells you who that officer is.
Know Your AO (e-Filing portal)
If it is late
If the status reads "in progress" with the request sitting at UIDAI, wait and look again. If 30 days go by with no link, phone the e-Filing helpdesk.
Income Tax Department e-Filing helpdesk: 1800 103 0025 / 1800 419 0025 (free; Monday-Friday, 08:00-20:00)
📞 18001030025Also
If the portal cannot see the fee you paid, let 4-5 working days pass. If it is still missing, phone the helpdesk; for e-Pay Tax trouble you can write to epay.helpdesk@incometax.gov.in.
Income Tax Department e-Filing helpdesk: 1800 103 0025 / 1800 419 0025 (free; Monday-Friday, 08:00-20:00)
📞 18001030025Also
What happens to an "inoperative" PAN: tax refunds due to you are held back; no refund interest is paid for that time; TDS and TCS are collected from you at a higher rate. It stays so until the PAN works again. People in the exempt groups are not affected. Paying the ₹1,000 fee and linking Aadhaar (the steps above) makes the PAN work again.
Income Tax Department e-Filing helpdesk: 1800 103 0025 / 1800 419 0025 (free; Monday-Friday, 08:00-20:00)
📞 18001030025If you are asked for more money
No agent is needed for this: you can do it yourself on the portal without logging in. The fee goes by e-Pay Tax challan straight to the Income Tax Department, and the portal shows the amount. If someone offering to do the linking asks for anything on top, refuse.
Income Tax Department e-Filing helpdesk: 1800 103 0025 / 1800 419 0025 (free; Monday-Friday, 08:00-20:00)
📞 18001030025