New drinking water (tap) connection

New drinking water (tap) connection
You learn where and how to apply for a new drinking water tap connection for your house, and which documents to keep ready.
For whom: Anyone in Telangana who needs a new water connection for a house: in the Hyderabad Water Board's area, in a municipality or in a village.
Published on 30-10-2026. Not every fact has been checked against its official source yet: confirm at the office.

Only if

Where is the house? In another town: under a municipality or municipal corporation
1.
Open the "New Water Tap Connection" page on CDMA's eMunicipal portal. Enter the house owner's mobile number and the OTP sent to it.
💻 Online
cdma.cgg.gov.in ↗
Not confirmed: From 13 December 2025, 27 municipalities (for example Manikonda, Narsingi, Boduppal, Meerpet, Nizampet, Tellapur and Ameenpur) were merged into GHMC. This page sends those areas to a GHMC portal, but that address did not open on 30 October 2026. If your area is one of them, ask at the nearest circle office where to apply.
2.
Enter the 10-digit property tax assessment number and search. Check that the owner and property details shown are right.
💻 Online
cdma.cgg.gov.in ↗
📎 Latest property tax receipt (with the assessment number)
3.
Fill in the connection details: applicant's name and address, relation to the owner, category, water source, connection type, pipe size, use, property type, sump capacity (litres) and the road-cutting distance (metres).
💻 Online
cdma.cgg.gov.in ↗
4.
Upload the documents as PDF files, check the details and submit the application. The Municipalities Act says water connections are given only to buildings that have the required permission.
💻 Online
cdma.cgg.gov.in ↗
📎 Latest property tax receipt (with the assessment number), Food Security card, or a BPL or income certificate, Self declaration form, Building permission copy, building plan, occupancy certificate, site plan
Not confirmed: We did not see the screens after submitting. Keep the application number or acknowledgement it shows.

Only if

Where is the house? In another town: under a municipality or municipal corporation · Is your family's yearly income below ₹2 lakh, and does the house have no tap connection yet? Yes, both
5.
Pay the connection charge on the portal under "Water Charges Payment".
💻 Online
cdma.cgg.gov.in ↗
💰 Fee: ₹1 · G.O.Rt.No.372 (2016) orders all municipalities and corporations to give one house connection for ₹1 to a poor household with a yearly income below ₹2 lakh and no tap connection.
Not confirmed: This order is from 2016. We found no later order changing it on G.O.I.R.; check the amount the portal shows before you pay.

Only if

Where is the house? In another town: under a municipality or municipal corporation · Is your family's yearly income below ₹2 lakh, and does the house have no tap connection yet? No
6.
Pay the connection charge on the portal under "Water Charges Payment".
💻 Online
cdma.cgg.gov.in ↗
💰 Fee: The amount the portal or the municipal office tells you.
Not confirmed: We found no official order or page giving the current connection charge for other households. Ask at the municipal office, and keep a receipt for what you pay.

Only if

Where is the house? In another town: under a municipality or municipal corporation
7.
Check your application on the "Water Tap Application Status" page.
💻 Online
cdma.cgg.gov.in ↗

Only if

Where is the house? In Hyderabad, where the Water Board (HMWSSB) supplies water
8.
On the Water Board's website, choose "Apply For Water and Sewerage Connection" under "Prospective Customer Services" and apply. The service is named for both water and sewerage connections.
💻 Online
hyderabadwater.gov.in ↗
Not confirmed: The site also lists "Documents to Submit for New Connection", "Timelines for New Connection" and "Apply for New Connection Feasibility". But on 30 October 2026, even from India, every page of the site took us to its privacy policy page, so we could not read the documents, fees or time limits. Call 155313 and ask before you apply.
9.
Pay the connection charges the Water Board tells you under "Pay Your Connection Charges" on its website.
💻 Online
hyderabadwater.gov.in ↗
💰 Fee: The amount the Water Board tells you; we could not read its official table.
Not confirmed: The order on ₹1 connections for poor households (G.O.Rt.No.372, 2016) was also sent to the Water Board's Managing Director. Ask the Water Board whether it applies to you.
10.
Check your application under "Know Your Connection Status" on the website.
💻 Online
hyderabadwater.gov.in ↗

Only if

Where is the house? In a village: under a gram panchayat
11.
At the gram panchayat office, ask the Panchayat Secretary in writing for a tap connection to your house.
🏛️ Your gram panchayat office (Panchayat Secretary)
Not confirmed: The Panchayat Raj Act makes drinking water works a gram panchayat duty, but we found no official page giving the procedure, documents or fee for a house connection in a village (the Mission Bhagiratha website did not open on 30 October 2026). Ask the Secretary what to bring and what to pay, and keep a receipt for any payment.

Documents you need

If you don't have it:
The receipt you get when you pay property tax to the municipality. The assessment number has 10 digits. It is uploaded on the portal as a PDF.
→ Property tax / house tax: paying it and changing the name
If you don't have it:
→ Income certificate
Not confirmed: The portal requires this document for some kinds of connection and not for others; which ones is not shown before you log in.
Not confirmed: The portal requires this form as a PDF, but we found its format on no official page (the "Water Tap Connection Application Procedure" link gave an error on 30 October 2026). Ask the municipal office for the format.
If you don't have it:
→ Permission to build a house

If something goes wrong

If it is rejected
If the application is rejected, ask for the reason. In a municipality, complain at the Citizen Services Centre of the municipal office; for the Water Board, use "Register New Connection Grievances" on its website. If that does not help, complain on Prajavani.
Prajavani (the government's grievance system)
prajavani.cgg.gov.in ↗
Not confirmed: We found no official source naming an appeal authority for a rejected connection. The Prajavani website did not open on 30 October 2026.
If it is late
If the connection takes too long: for the Water Board, complain under "Register New Connection Grievances"; in a municipality, at the Citizen Services Centre. Then complain on Prajavani online, or at the Prajavani grievance day at your District Collectorate.
Prajavani (the government's grievance system)
prajavani.cgg.gov.in ↗
Not confirmed: We could not read an official time limit for a new connection (the Water Board's "Timelines for New Connection" page did not open; CGG says municipal time limits are in Schedule III of the Act, which we could not find). The grievance day may differ by district (Monday in Nalgonda and Hyderabad).
If you are asked for more money
G.O.Rt.No.372 says one house connection costs ₹1 in a municipality for a household with a yearly income below ₹2 lakh and no tap. If you are asked for more, ask for a receipt and complain to the Municipal Commissioner or on Prajavani.
Prajavani (the government's grievance system)
prajavani.cgg.gov.in ↗
Also
Water Board 24-hour customer care: 155313. Phone: 040-23300114, 040-23433933. WhatsApp: 9154170968. E-mail: customer-support@hyderabadwater.gov.in.
Water Board customer care (HMWSSB)
📞 155313
Also
If the CDMA portal does not work, call its technical support: 040-23120410 (10 am to 5 pm on working days), or write to cdmasupport@cgg.gov.in.
CDMA technical support
📞 04023120410
Also
If the drinking water supply in a village has a problem, tell the Panchayat Secretary. The Act makes it the Secretary's duty to report it to the drinking water official and see that water comes on time.
Panchayat Secretary (gram panchayat office)
→ Property tax / house tax: paying it and changing the name→ Complaints about roads, drains, street lights and garbage
Updated on 30-10-2026
Sahayam is not a government service. We take no applications, documents or money.
About Sahayam