Complaints about roads, drains, street lights and garbage

You learn whom to tell, and how, about potholes, drains, street lights that are out, garbage not lifted or stray dogs, and where to go if nothing is done.

For whom: Anyone in Telangana who wants to report such a problem in their street, colony or village.

Published on 30-10-2026. Not every fact has been checked against its official source yet: confirm at the office.

Only if

Where is the problem? In Hyderabad, in the GHMC (Greater Hyderabad Municipal Corporation) area · How will you complain to GHMC? In the mobile app (My CURE)

Install the "My CURE" mobile app from the link on GHMC's website and register your complaint in it.

💻 Online

ghmc.gov.in ↗

Not confirmed: GHMC's website links to the app, but we found no official page explaining how a complaint is made in it.

Only if

Where is the problem? In Hyderabad, in the GHMC (Greater Hyderabad Municipal Corporation) area · How will you complain to GHMC? On GHMC's website

Open GHMC's grievance site (IGS), enter your mobile number and the OTP sent to it, and lodge the complaint.

💻 Online

igs.ghmc.gov.in ↗

Only if

Where is the problem? In Hyderabad, in the GHMC (Greater Hyderabad Municipal Corporation) area · How will you complain to GHMC? By phone

Call the GHMC helpline, 040-21111111, and say what the problem is and where.

📞 GHMC helpline (call centre)

Not confirmed: The 2013 charter also gives 155304 for some mobile networks; the current contacts page gives only 21111111.

Only if

Where is the problem? In Hyderabad, in the GHMC (Greater Hyderabad Municipal Corporation) area · How will you complain to GHMC? In person at the circle office

Give a written complaint at the Citizen Service Centre of your circle office and get a receipt. Offices work from 10.30 am to 5 pm.

🏛️ Your GHMC circle office (Citizen Service Centre)

Not confirmed: These details are from GHMC's charter of May 2013, which GHMC's website still links.

Only if

Where is the problem? In Hyderabad, in the GHMC (Greater Hyderabad Municipal Corporation) area · How will you complain to GHMC? In the mobile app (My CURE) / On GHMC's website / By phone

Keep the reference number sent by SMS when the complaint is registered. Check its status on GHMC's "Grievance Status" page with that number or your mobile number.

💻 Online

igs.ghmc.gov.in ↗

⏱️ within 2 days · 48 hours by the GHMC charter for: sweeping not done, garbage not lifted, removing dead animals, catching rabid dogs, and street lights not glowing (other than high masts). 10 working days for other animal menace.

Not confirmed: These times are from GHMC's charter of May 2013 and may have changed. We could not read the charter's rows for potholes and stagnant water clearly. The charter says the SMS number comes for phone and website complaints; it does not mention the app.

Only if

Where is the problem? In the Cyberabad or Malkajgiri Municipal Corporation area

Give a written complaint at your corporation's nearest office and get a receipt.

🏛️ Nearest office of the Cyberabad or Malkajgiri Municipal Corporation

Not confirmed: These two corporations were separated from GHMC on 11 February 2026 (G.O.Ms.No.55). We found, or could open, no official page giving their own complaint channels (app, helpline, website). Ask at the office which one to use. If nothing is done, complain on Prajavani.

Only if

Where is the problem? In another town: a municipality or municipal corporation

At the Citizen Services Centre of the municipal office, give a written complaint saying what the problem is and where. Get a receipt.

🏛️ Your municipal office (Citizen Services Centre)

Not confirmed: The Municipalities Act says municipalities set up Citizen Services Centres for grievances, and makes drains, street lights and stray animals their duty. But we found no official page giving one online complaint channel or helpline for all municipalities (the CDMA website did not open on 30 October 2026). Ask at the office whether your municipality has an app or a number.

Only if

Where is the problem? In a village: the gram panchayat

At the gram panchayat office, give the Panchayat Secretary (or the Sarpanch) the problem and its place in writing. Sanitation, drains, street lights, controlling stray dogs and drinking water are the gram panchayat's duties.

🏛️ Gram panchayat office (Panchayat Secretary)

Not confirmed: The Act sets no time limit for a complaint. But it makes it the Secretary's duty to keep 90% of street lights working at all times, arrange door-to-door garbage collection, and report drinking water problems to the official concerned.

If something goes wrong

If it is late

If nothing is done in time (in GHMC, 48 hours for most of these problems), or the complaint is closed without the work being done, complain on Prajavani online, or go to the Prajavani grievance day at your District Collectorate. Give your old complaint number.

Prajavani (the government's grievance system)

prajavani.cgg.gov.in ↗

Not confirmed: The grievance day may differ by district (Monday in Nalgonda and Hyderabad). The Prajavani website did not open on 30 October 2026.

If it is rejected

In GHMC, if the complaint is turned down or nothing is done, go to the officer the charter names for delays: the Assistant Medical Officer for sweeping, garbage, dead animals and rabid dogs; the Assistant Director (Veterinary) for other animals; the Deputy Executive Engineer (DEE, Electrical) for street lights. Then complain on Prajavani.

Prajavani (the government's grievance system)

prajavani.cgg.gov.in ↗

Not confirmed: The officers are named in GHMC's charter of May 2013 and may have changed.

Also

If the gram panchayat does nothing, tell the Extension Officer (PR&RD) of your mandal, who inspects its gram panchayats. The District Collector has the power to act when Panchayat Secretaries fail in their duties: complain at the Collectorate's Prajavani.

Extension Officer (PR&RD), mandal

Also

GHMC's charter asks citizens not to go to agents or middlemen for its services. Making a complaint costs nothing; if anyone asks for money, complain on Prajavani.

Prajavani (the government's grievance system)

prajavani.cgg.gov.in ↗

Not confirmed: The charter shows no fee for complaints (the fee column for grievances is "-"); it is a 2013 document.

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Updated on 30-10-2026

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