If something goes wrong
If it is rejected
If the post office refuses to open the account, pay out money or close it, ask why. Then complain to India Post: on its website, at any post office, or to the call centre on 1800 266 6868 (open 8 AM–8 PM; closed on gazetted holidays).
India Post complaints
indiapost.gov.in ↗📞 18002666868If it is late
For delays, such as a deposit not showing in the passbook or a payment held up, complain to India Post. Complain after the time set for that service has passed and within 60 days of the transaction. If it is not settled, contact the Circle Nodal Officer; if still not settled, complain to the Directorate of Public Grievances (DPG) of the Government of India on its website.
Directorate of Public Grievances (DPG)
dpg.gov.in ↗Also
If the account is at a bank, complain to the bank first. If the bank does not resolve it, complain online to the RBI Ombudsman, or call 14448.
RBI Ombudsman (CMS)
cms.rbi.org.in ↗📞 14448Not confirmed: We did not confirm whether complaints about Sukanya accounts at banks fall under the Ombudsman scheme, or how long to wait first. Ask the bank or 14448.
Also
If the passbook is lost, apply where the account is for a duplicate passbook.
The post office or bank where the account is
Not confirmed: Under the 2018 rules a duplicate passbook costs ₹50 plus tax. Ask there for the current fee.