New electricity connection, and changing the name on the bill

You learn how to get a new electricity connection for a home or a shop, and how to change the name on the bill after buying a house or after a death in the family: the documents, the charges and the time limits.

You do this yourselfOnline

For whom: Anyone in Telangana who needs a new electricity meter for a home or a shop, or needs an existing connection moved into their name. For farm and industrial connections this guide only points the way.

Tell us your situation first; then the documents and steps open.

1Your situation

A few questions. We show only the documents and steps your answers need.

What do you need?
What is the connection for?
Why does the name need to change?
Which district is the property in? (The power company depends on the district; its name is also on the bill)

What do you need?

A new electricity connection (a new meter)A change of name on an existing connection and its bill

What is the connection for?

A homeA shop, office or other businessFarming (a borewell or pump)An industry, or a large (high tension) load

Why does the name need to change?

I bought the house, or it was given to me (gift deed)The person named on the connection has died

Which district is the property in? (The power company depends on the district; its name is also on the bill)

Hyderabad, Rangareddy, Medchal-Malkajgiri, Vikarabad, Sangareddy, Medak, Siddipet, Yadadri Bhuvanagiri, Nalgonda, Suryapet, Mahabubnagar, Narayanpet, Nagarkurnool, Wanaparthy, Jogulamba Gadwal (TGSPDCL)Hanumakonda, Warangal, Jangaon, Mulugu, Bhoopalpally, Mahabubabad, Karimnagar, Peddapalli, Khammam, Kothagudem, Nizamabad, Kamareddy, Adilabad, Nirmal, Mancherial, Komaram Bheem Asifabad, Jagtial, Rajanna Sircilla (TGNPDCL)

Your answers stay on this phone.

Your situation is complete.

Each step below says who it is for. Confirm yours at the office, then change your answer here.

Another route for you

A farm connection needs more documents: a pattadar pass book or patta in TGSPDCL's area, a village assistant's certificate in TGNPDCL's. TGNPDCL publishes a seniority list for farm connections. This guide covers home and shop connections only.

→ Ask about a farm connection at your area's section office (AE, Operation) or Customer Service Centre.

Another route for you

Electricity connections for industries go through TG-iPASS (the industries' single window). A high tension (HT) connection has its own application and needs CEIG approval before supply. This guide covers home and shop connections only.

→ See the TG-iPASS website (ipass.telangana.gov.in), or ask at your power company's division or circle office.

2Documents you need

Tick the ones you have. They are kept in this browser.

The applicant's identity cardcopy · Any one of: Aadhaar card, driving licence, PAN card, voter ID, passport (TGNPDCL's MeeSeva list and TGSPDCL's 2018 circular also name the ration card). For a name change TGSPDCL asks for a self-attested copy.Have itNeed it
Proof that you own the propertycopy · TGSPDCL: a registered sale deed, gift deed or lease deed. TGNPDCL: a sale deed or gift deed.If you don't have it: → Registering a property sale: house, flat or plotHave itNeed it
An indemnity bond on ₹100 non-judicial stamp paper (only when you have no registered document)originalIf you don't have it: The format is on the TGSPDCL website under "Download Forms", as "Indemnity Bond Proforma".Get it on the official page ↗Have itNeed it
Passport-size photooriginal · TGSPDCL: uploaded with the online application. TGNPDCL at MeeSeva: three photos.Have itNeed it
Only if you are SC or ST: caste certificate (issued by the MRO)copyIf you don't have it: → Caste certificateHave itNeed it
Permission from the municipality or gram panchayatcopyIf you don't have it: → Permission to build a houseHave itNeed it
The latest bill and payment receipt of a connection already in the same premises (if there is one)copyHave itNeed it
Title transfer indemnity bond on ₹100 non-judicial stamp paper, with your photooriginalIf you don't have it: The format is on the TGSPDCL website under "Download Forms", as "Indemnity Bond for Title Transfer".Get it on the official page ↗Have itNeed it
A registered ownership document in your name (self-attested copy)copy · Any one of: registered sale deed, partnership deed, will deed, or any other registered ownership documentIf you don't have it: → Registering a property sale: house, flat or plotHave itNeed it
If the property is jointly owned: a no-objection (NOC) letter from the other owners, on ₹10 non-judicial stamp paperoriginalIf you don't have it: The format is in TGSPDCL's "Download Forms", as "No-Objection cum Consent Letter".Get it on the official page ↗Have itNeed it
Death certificate of the person named on the connectioncopyIf you don't have it: → After a death in the familyHave itNeed it
Legal heir certificatecopyHave itNeed it
Title change certificate from the municipality or gram panchayatcopyHave itNeed it
Title Transfer Certificate (available at the MeeSeva centre; signed by both the old and the new owner)originalHave itNeed it
The connection's latest bill and payment receiptcopyHave itNeed it

Nothing to get ready before these steps.

3Your steps

· Do them in order. Tick each one when it is done.

Do this now
Before you apply, check: the house wiring is complete (the company advises good wire and MCBs), there is an earth pit, the meter board is outside or in the veranda at least 5 feet above the ground, and the service pipe runs visibly on the wall.
There must be no electricity dues on the premises or in your name anywhere. Buildings of 15 metres and taller need CEIG approval.
Where
You do this yourself
Sources: 8
I have done this step
Do this now
On the TGSPDCL website open the "LT New Service" application and register with the OTP sent to your mobile.
Upload the documents and pay the fee online or by DD. You get an acknowledgement and an SMS; keep the application number. If you cannot apply online, you can apply at the nearest section office or Customer Service Centre.
Where
Online
Fee
A home, 1 kW (1000 watts): development charges ₹1,200 + security deposit ₹200 + application fee ₹25 = ₹1,425. A shop, 1 kW: ₹1,200 + ₹800 + ₹50 = ₹2,050. 18% GST is added to the application fee and the development charges. On top of these come service line charges: since 19 January 2026, for a connection by overhead line within 1 km of the existing network, a fixed charge by load (a TGERC regulation), added to the total when you register. A home: ₹500 up to 1 kW; above 1 kW up to 5 kW, ₹500 plus ₹600 for each kW or part of one. A shop: ₹1,000 up to 1 kW; above 1 kW up to 5 kW, ₹1,000 plus ₹1,200 a kW. Higher rates above 5 kW. For apartments and commercial complexes the whole building's load counts. For these connections the company provides the transformer at its own cost. Beyond 1 km, service line charges are by estimate.
Time limit
working days: to process the application and tell you the charges when the existing network can supply you (7 days when the network has to be extended)
Open the official page
Not confirmed: The regulation does not say clearly whether the ₹600 (₹1,200 for a shop) between 1 and 5 kW is for each kW of the whole load or only for the load above 1 kW. The amount for your load is shown when you register; if in doubt, ask at the section office.
Sources: 1, 4, 5, 7, 2, 3, 20
I have done this step
Do this now
An officer checks your documents and the AE (Operation) visits the premises.
If a document is not right, you get an SMS with the reason and a link to upload it again; upload the right document with that link. You can follow the application under "My Application Status".
Where
Online
Open the official page
Sources: 7, 1
I have done this step
Do this now
For a connection by overhead line within 1 km of the existing network, the new line work is covered by the fixed service line charges paid with the application, and the company provides the transformer free; there is no separate estimate.
Only if new poles or a line are needed beyond 1 km is an estimate prepared and sanctioned. If you are asked to pay it, pay under "Payment against estimation" on the TGSPDCL website or by DD, and keep the receipt.
Where
Online
Fee
Beyond 1 km, as estimated (depends on the work and the distance); within 1 km, nothing more
Time limit
after you pay the charges, to extend the line and give an LT connection
Open the official page
Sources: 7, 1, 4, 3, 2, 20
I have done this step
Do this now
The staff fix the meter and give supply.
Sign the test report. Ask for a receipt for every payment; the company itself says not to go through middlemen or brokers.
Where
You do this yourself
Time limit
from the complete application with the charges, when the existing network can supply you
Sources: 7, 8, 3, 2
I have done this step
Do this now
First have the house wiring completed by a licensed electrical contractor.
TGNPDCL's application form asks for the contractor's name, licence number and address, whether the service pipe is visible outside, and which appliances of how many watts (the load); have these details ready.
Where
You do this yourself
Sources: 15
I have done this step
Do this now
Apply for a new connection at the nearest MeeSeva centre, or online through "New Service Connection" on the TGNPDCL website.
Hand in the documents, pay the charges and keep the receipt.
Where
At a MeeSeva centre
Fee
Application fee with 18% GST: ₹30 for a home, ₹59 for a shop. A home: development charges ₹600 up to 500 watts, ₹1,200 for 501–1000 watts, above that ₹1,200 + ₹1,200 per kW (18% GST is added to the development charges: ₹1,416 for 1 kW); security deposit ₹80 up to 250 watts, above that ₹200 per kW. A shop: development charges ₹300 up to 250 watts, ₹600 for 251–500 watts, ₹1,200 for 501–1000 watts, above that ₹1,200 + ₹1,200 per kW; security deposit ₹800 per kW. On top of these come service line charges: since 19 January 2026, for a connection by overhead line within 1 km of the existing network, a fixed charge by load (a TGERC regulation for all of Telangana): a home ₹500 up to 1 kW, above 1 kW up to 5 kW ₹500 plus ₹600 a kW; a shop ₹1,000 up to 1 kW, above 1 kW up to 5 kW ₹1,000 plus ₹1,200 a kW; higher rates above 5 kW. The company provides the transformer at its own cost. Beyond 1 km, by estimate.
Time limit
working days: to process the application and tell you the charges when the existing network can supply you (7 days when the network has to be extended)
Open the official page
Not confirmed: TGNPDCL's charges table carries no date (it bears the company's old name, TSNPDCL) and does not give the MeeSeva service charge; TGNPDCL's pages do not yet show the new service line charges. The regulation does not say clearly whether the per-kW rate between 1 and 5 kW is for the whole load or only the load above 1 kW. Ask at MeeSeva and get a receipt for every amount.
Sources: 12, 16, 13, 11, 3, 20
I have done this step
Do this now
Within 1 km of the existing network, the new line work is covered by the fixed service line charges paid with the application, and the company provides the transformer free.
If new poles or a line are needed beyond 1 km, pay the estimate you are given. Then the staff fix the meter and give supply. You can follow the application under "Know Your Application Status" on the TGNPDCL website.
Where
You do this yourself
Time limit
from the complete application with the charges (when the existing network is enough); when the line has to be extended, within 30 days of paying the charges
Sources: 11, 3, 20
I have done this step
Do this now
When a house changes hands, TGSPDCL says the present holder of the connection (the seller) should ask the ICSC in writing for a "special reading" at least 15 days ahead.
Where
TGSPDCL Integrated Customer Service Centre (ICSC)
Sources: 8
I have done this step
Do this now
On the TGSPDCL website open "Consumer Service Request" and choose title transfer (name change).
Enter the service number, upload the documents and pay the fee. You can pay online, by DD, at the ERO counter, or with the QR code at a Customer Service Centre.
Where
Online
Fee
Home connection (Category I): ₹29.50 (₹25 + 18% GST). Shop (Category II): ₹59 (₹50 + 18% GST).
Time limit
after the application with the required documents and fee
Open the official page
Sources: 1, 9, 2, 3
I have done this step
Do this now
Apply for the title transfer (name change) of the connection at a MeeSeva centre.
The new owner signs a fresh agreement and test report; the old and new owners both sign a declaration on stamp paper. There must be no dues on the connection and no theft or other case pending on it.
Where
At a MeeSeva centre
Time limit
after the application with the required documents and fee
Not confirmed: TGNPDCL's pages do not give the name change fee, or say what replaces the old owner's signature when the owner has died. Ask at the MeeSeva centre or the section office.
Sources: 14, 13, 3
I have done this step

All steps done

If something goes wrong

If it is rejected

If the application is rejected, ask for the reason (TGSPDCL sends it by SMS with a link to upload again). If that does not settle it, complain to your area's ADE (Operation), then the DE (Operation). If it is still not settled, go to your company's CGRF (Consumer Grievance Redressal Forum); new connections and name changes are within its scope.

Your area's ADE / DE (Operation), then the CGRF

If it is late

If the time limit passes, call 1912 (24 hours, free), register a complaint and note its number; then go to the ADE and DE (Operation). The regulation sets ₹200 compensation for each day of delay; you can claim it at the CGRF. In TGNPDCL's area 18004250028 also works.

Electricity complaints number 1912

Also

TGSPDCL's area: you can complain to the CGRF online, in person, by post or by e-mail; you must get an acknowledgement. Complain within two years of the problem. On complaints such as a new connection or a name change, the order is due within 45 days (15 days for no supply or disconnection).

TGSPDCL CGRF (Consumer Grievance Redressal Forum) · Open the official page

Also

TGNPDCL's area: CGRF Warangal (Hanumakonda, Warangal, Jangaon, Mulugu, Bhoopalpally, Mahabubabad, Karimnagar, Peddapalli, Khammam, Kothagudem), phone 0870-2461551; CGRF Nizamabad (Nizamabad, Kamareddy, Adilabad, Nirmal, Mancherial, Asifabad, Jagtial, Sircilla), phone 08462-295942. There is also an online complaint form on the TGNPDCL website. The time limits are those above.

TGNPDCL CGRF (Warangal / Nizamabad) · Open the official page

08702461551

Also

If you are not satisfied with the CGRF's order, or no order comes in time, you can appeal to the Vidyut Ombudsman of Telangana within 45 days of receiving the order. If the CGRF assessed an amount you must pay, one third of it is deposited first. The Ombudsman's order is due within 60 days. The office is on the first floor of the 33/11 kV substation beside the Hyderabad Boat Club, near Lumbini Park, Hyderabad 500004; phone 8500827424.

Vidyut Ombudsman, Telangana · Open the official page

If you are asked for more money

TGSPDCL says not to go to middlemen or brokers, and to insist on a receipt for every payment and an acknowledgement for every application. If you are asked for more than the charges above, ask for a receipt and complain on 1912.

Electricity complaints number 1912

The 21 official pages and papers this guide is written from

TGSPDCL website: Consumer Services, FAQs and CGRF
TGSPDCL Citizen's Charter: Standards of Performance
Schedule II, Regulation No.5 of 2016: Guaranteed Standards of Performance and Compensation to Consumers in Case of Default
Documents and Connection Charges for New Services
Documents to be furnished for New Service Registration (Download Forms)
Circular Memo No. CGM(C)/SE(C)/DE(C)/ADE-V/EODB/D.No.226318, dt. 3-12-2018: documents for new electricity connections reduced
New Service Connection (NRS): Process Flowchart
Advice / Guidelines & Caution to Consumers
Documents Required for Title Transfer with Fees (December 2022)
General Terms & Conditions of Supply (as amended up to 26.10.2016, adopted by TSERC by Regulation 1 of 2014): Grievance Redressal
TGNPDCL website: home page
TGNPDCL: Service Request, New Connection
TGNPDCL: NPDCL Services at MeeSeva Centers
TGNPDCL: Service Request, Name Change
Application for Supply of Electricity at Low Tension (LT New Connection Form)
Load wise category wise charges (including GST) (linked from the TGNPDCL website as "Category & Load Wise Charges")
Forum for Redressal of Consumer Grievances: Complete Address and Contacts
TGERC (Establishment of Mechanism for Redressal of Grievances of Consumers) Regulation, 2026 (Regulation No. 06 of 2026)
Vidyut Ombudsman, Telangana: website, Contact
TGERC (Licensee's Duty for Supply of Electricity on Request) Second Amendment Regulation, 2026 (Regulation No. 01 of 2026), Telangana Gazette Extraordinary, Part II, No. 50
Download Forms