Everyday tasks

Block a lost or stolen phone

Your SIM is blocked, you get a new SIM with the same number, and the lost phone is blocked across India. If it is found, you can unblock it.

Complaints about roads, drains, street lights and garbage

You learn whom to tell, and how, about potholes, drains, street lights that are out, garbage not lifted or stray dogs, and where to go if nothing is done.

Consumer complaint

Your complaint about faulty goods or a poor service is registered with the National Consumer Helpline and, if needed, filed before the District Consumer Commission.

Getting lost documents again

What to do, from the police report to a new copy, when you lose your Aadhaar, voter ID, PAN card, ration card or a MeeSeva certificate.

Help for senior citizens

Help for older people in Telangana in one place: the helpline, free treatment over 70, the pension, the life certificate, priority at banks, the savings scheme, maintenance from children, and train travel, each with the guide or office to go to.

Linking Aadhaar to your bank account (DBT seeding)

Your Aadhaar is linked (seeded) to the account you choose, so that government money such as pensions, scholarships and subsidies is paid straight into it.

New drinking water (tap) connection

You learn where and how to apply for a new drinking water tap connection for your house, and which documents to keep ready.

Opening a bank account (Jan Dhan / zero-balance account)

You open a basic savings account (BSBD), or a Jan Dhan account, in your name, with no minimum balance.

Permission to build a house

Before you build a house, you get the right permission (or, for a small plot, a registration): on the BuildNow portal in towns and cities, through the gram panchayat in villages.

Post office savings account, and India Post Payments Bank account

How to open a savings account at the post office, or an India Post Payments Bank (IPPB) account through the postman: the documents, the money to put in and the limits.

Property tax / house tax: paying it and changing the name

You pay the property tax on your house and keep the receipt, or get your name put on the tax record of a house you bought or inherited.

Report a cyber fraud

Your fraud is reported on 1930, on the national cyber crime portal and to your bank, and you hold the complaint numbers.

RTI application (right to information)

How to ask a government office for information under the RTI Act, what it costs, and where to appeal if you get no answer.