Who are you? I am helping at the scene / The injured person, or their family
1.
Call 112 and ask for an ambulance. You can also ask them which designated hospital is nearest.
📞 By phone
2.
The doctor on duty at the hospital must attend to the injured person at once and treat them. The Act says this must not wait for procedural formalities.
🏛️ The hospital
Only if
Who are you? I am helping at the scene
3.
The law protects anyone who helps in good faith without expecting a reward (a Good Samaritan). You are not liable to a civil or criminal case for harm to the victim while you were helping.
✋ You do this yourself
4.
No police officer or anyone else may force you to give your name, address or other personal details. You may give them only if you choose to.
✋ You do this yourself
5.
You become a witness only if you agree. If you agree, you must be examined only in the way the rules lay down.
✋ You do this yourself
6.
Every public and private hospital must display a charter of Good Samaritans' rights at its entrance and on its website. You can read your rights there.
🏛️ The hospital
Only if
Who are you? The injured person, or their family
7.
Cashless treatment up to ₹1.5 lakh per victim is given for up to 7 days from the day of the accident. This is the PM-RAHAT scheme. It applies on every kind of road, including hit-and-run cases.
🏛️ A designated hospital (including Ayushman Bharat PM-JAY hospitals that follow the scheme's rules)
💰 Fee: Free · Free up to ₹1.5 lakh, for up to 7 days.
⏱️ within 7 days · 7 days from the day of the accident.
8.
Tell the hospital to treat under this scheme. The hospital starts treatment and at the same time sends the case online to the police for confirmation. The police must confirm within 24 hours (48 hours if life is in danger); treatment goes on meanwhile.
🏛️ The designated hospital
Only if
Who are you? The injured person, or their family / The family of someone who died in the accident
9.
Make sure the accident is recorded at the police station of the area where it happened. Write down the name of that police station; the compensation application asks for it.
🏛️ Police station of the area where the accident happened
Only if
Who are you? The injured person, or their family / The family of someone who died in the accident · Is the vehicle that caused the accident known? Yes (its number or owner is known)
10.
During the investigation, the police must prepare an accident information report and send it to the Claims Tribunal within three months. The Tribunal treats that report as an application for compensation.
✋ You do this yourself
11.
You can also apply to the Claims Tribunal yourself: the one for the area where the accident happened, where you live or work, or where the other side lives. The injured person, or the legal heirs of the person who died, can apply. Apply within six months of the accident.
🏛️ Motor Accident Claims Tribunal
Not confirmed: The official pages we read do not say where your district's Claims Tribunal sits in Telangana. Ask the District Legal Services Authority in the district court complex.
12.
The owner of the vehicle or its insurer must pay a fixed ₹5 lakh for a death, or ₹2.5 lakh for grievous hurt. For this amount you do not have to prove that the driver or owner was at fault.
✋ You do this yourself
13.
The insurance company names an officer to settle the claim. Within 30 days that officer may offer you a settlement before the Tribunal. If you accept, the insurer must pay within 30 days of the Tribunal recording it. If you refuse, the Tribunal hears the claim and decides.
🏛️ Motor Accident Claims Tribunal
⏱️ within 30 days · 30 days for the offer; 30 days for payment once you accept.
Not confirmed: The official pages we read do not say where your district's Claims Tribunal sits in Telangana. Ask the District Legal Services Authority in the district court complex.
Only if
Who are you? The injured person, or their family / The family of someone who died in the accident · Is the vehicle that caused the accident known? No; it could not be traced despite efforts (hit and run)
14.
For hit-and-run compensation, fill in Form I. Hand it, with the Form IV undertaking and a copy of the bank passbook, to the Claims Enquiry Officer of the division or mandal where the accident happened.
🏛️ Claims Enquiry Officer (Sub-Divisional Officer / RDO, or Tahsildar)
📎 Form I (application for hit-and-run compensation), Form IV (undertaking to refund), Copy of the bank passbook
Not confirmed: The official pages we read do not say which officer Telangana has named as Claims Enquiry Officer. Ask at the Tahsildar office of the mandal where the accident happened.
15.
The fixed compensation for a hit-and-run accident is ₹2 lakh for a death and ₹50,000 for grievous hurt.
✋ You do this yourself
16.
The Claims Enquiry Officer gets the police accident report and the post-mortem report, and holds an enquiry. Within one month of receiving your application, they must send a report to the District Collector (Claims Settlement Commissioner).
✋ You do this yourself
17.
The Collector should sanction the compensation within 15 days of receiving the report. The money must then reach your bank account within 15 days of the sanction order (another 30 days is allowed, with reasons written to the Collector).
✋ You do this yourself
⏱️ within 15 days · 15 days to sanction; another 15 days to pay.
Only if
Who are you? The injured person, or their family / The family of someone who died in the accident
18.
If you need legal help with a compensation claim, go to the District Legal Services Authority (DLSA) in your district court complex. Toll-free number: 15100.
🏛️ District Legal Services Authority (district court complex)
💰 Fee: Legal services are free for the weaker sections of society.
Documents you need
Form I (application for hit-and-run compensation)
original
It asks for the details of the injured or dead person, the place and date of the accident, the police station, the hospital that treated them, and the applicant's Aadhaar number.
If you don't have it:
The form is part of the scheme's Gazette notification. Ask for it at the Claims Enquiry Officer's office.
Form IV (undertaking to refund)
original
A promise to pay this amount back if you later get other compensation for the same accident.
If you don't have it:
In the same Gazette notification as Form I.
Copy of the bank passbook
copy
The injured person's account, or the account of the legal heir of the person who died.
If a hospital refuses treatment under the scheme, complain to the Grievance Redressal Officer named by the District Road Safety Committee. If it is not solved there, go to the District Collector, and then to the State Road Safety Council.
Grievance Redressal Officer, District Road Safety Committee (Collectorate)
Not confirmed: The official pages we read do not say how to reach this officer in your district. Ask at the Collectorate.
If it is rejected
If the Claims Enquiry Officer does not accept your hit-and-run application, they must give you a written order with the reasons. Take that order to the District Legal Services Authority for free legal help.
District Legal Services Authority (district court complex)
If the money does not come within 15 days of the sanction order (or another 30 days, with reasons in writing), ask at the office of the District Collector (Claims Settlement Commissioner).
District Collector (Claims Settlement Commissioner)