If something goes wrong
If you are asked for more money
If the hospital asks you to pay for treatment the scheme covers, first tell the Aarogyamitra there. Then call 104 to complain, or file a complaint under "Grievance/Complaint" on the Trust website. For treatment on an Ayushman Bharat card, there is also the PM-JAY grievance portal and the national helpline 14555 (or 1800-111-565).
Aarogyasri complaints (Trust website)
rajivaarogyasri.telangana.gov.in ↗📞 104Not confirmed: We could not see how the Trust complaint page or the PM-JAY grievance portal (cgrms.pmjay.gov.in) work inside; the PM-JAY portal and helpline details are from PM-JAY documents of 2019.
If it is rejected
If you are told your card was not found or the treatment was not approved, ask the Aarogyamitra and the hospital's Aarogyasri medical coordinator (MEDCO) why. Then call 104, or go to the Trust's District Coordinator or the District Collector.
Aarogyasri call centre (toll-free 104)
rajivaarogyasri.telangana.gov.in ↗📞 104Not confirmed: The Trust's complaint procedures confirm that it takes complaints through 104, by phone and in person. The MEDCO, District Coordinator and District Collector are from the Trust website's FAQ page, which still gives an old cover (₹2 lakh, 938 treatments), so some details may have changed. Ask the Aarogyamitra or call 104.
If it is late
If the approval is slow, ask the Aarogyamitra and the MEDCO. In emergencies the hospital can also get approval by phone. If it is still slow, call 104.
Aarogyasri call centre (toll-free 104)
rajivaarogyasri.telangana.gov.in ↗📞 104Not confirmed: Complaining to 104 is confirmed by the Trust's complaint procedures. Approval by phone in emergencies is from the Trust website's FAQ page, which still gives an old cover (₹2 lakh, 938 treatments), so it may have changed. Ask the Aarogyamitra or call 104.
Also
If your family has no food security card, is not on the Ayushman Bharat list and the patient is under 70, these schemes do not cover you. Government hospitals give free treatment for illnesses the scheme does not cover.
Aarogyasri call centre (toll-free 104)
rajivaarogyasri.telangana.gov.in ↗📞 104